Front Office II

Beacon Oral Specialists•Jacksonville, FL

6d•Onsite

About The Position

North Florida Oral & Facial Surgery is seeking a compassionate and discreet front office professional with strong organizational, administrative, time-management, and record-keeping skills. The role supports the efficient day-to-day administration of an oral surgery office and requires professional communication and interpersonal skills, comfort working under pressure in a fast-paced environment, and the ability to respond effectively to patient emergencies. The position provides patient reception and registration, appointment scheduling, telephone and email support, patient-record maintenance, insurance verification and assistance, and general office coordination. The Front Office II professional helps deliver an exceptional patient experience from check-in through check-out, addresses patient concerns, and follows office policies and confidentiality requirements. This is a full-time, on-site role in Jacksonville/Mandarin, Florida, scheduled Monday through Friday for eight-hour shifts.

Requirements

High school diploma or equivalent.
Proven experience as a Front Office Administrator, Receptionist, or in a similar role in a healthcare or dental setting.
Proficiency in computer software applications.
Strong organizational skills and attention to detail for managing patient records, scheduling, and administrative tasks.
Professional language and a customer-service mindset.
Effective written and verbal communication skills.
Ability to use discretion when handling sensitive information.
Excellent documentation, communication, and Microsoft Office skills.
Passion for healthcare excellence.

Responsibilities

Greet patients warmly and help them feel welcome and comfortable.
Register patients, verify insurance information, and assist with required paperwork.
Manage the appointment calendar and coordinate with oral surgeons and clinical staff to optimize appointment availability and reduce waiting times.
Answer incoming phone calls and respond promptly and professionally to email inquiries, providing accurate information about services, appointments, and office policies.
Maintain and update patient records accurately and confidentially, ensuring documentation is complete and organized for the clinical team.
Verify insurance coverage, including prior authorizations and pre-determinations, and help patients understand insurance benefits and financial responsibilities.
Coordinate administrative office tasks, including ordering supplies, managing mail, and coordinating with vendors as needed.
Provide exceptional customer service, address patient concerns, resolve issues, and support a positive experience from check-in to check-out.
Follow office policies, procedures, and protocols to maintain a safe and efficient working environment.
Maintain the confidentiality of doctor, staff, and patient information.