Front Office

CenterWell•Albany, IN

7d•Onsite

About The Position

The Front Office Healthcare Support professional delivers a safe, accurate, and welcoming patient experience from pre-arrival through checkout. Working onsite and reporting to the Center Administrator, the role serves as the Patient Access Coordinator, ensuring data quality and revenue integrity while coordinating patients’ movement through the clinic. Responsibilities span preparation before appointments, digital patient intake, queue and wait-time management, point-of-service collections, checkout, scheduling follow-ups, and outreach for no-shows or preventive care appointments. The position is focused on accurate records and eligibility verification, efficient clinic flow, empathetic communication, and collecting patient payments with integrity.

Requirements

Computer literacy.
Knowledge of patient eligibility and benefits.
Ability to use scheduling systems to optimize staffing levels.
Ability to handle patient concerns while maintaining rapport.
Ability to follow defined workflows consistently.
Ability to manage patient needs across scheduling and follow-up.
Ability to manage time and tasks efficiently.
Ability to handle incoming calls accurately and professionally.
Ability to maintain accurate and complete records.
Ability to work effectively across teams.
Ability to maintain accuracy and completeness across tasks and manage multiple tasks simultaneously while maintaining accuracy.
Reliability, punctuality, integrity in handling protected health information and cash, and professional presence.
Adaptability, a growth mindset, and receptivity to coaching.

Nice To Haves

Knowledge of appropriate communication channels and escalation rules.
Ability to use and verify digital intake data.
Knowledge of how to protect patient identity.
Familiarity with clinical operations.
Ability to assist in patient registration.
Familiarity with types of clinic visits.

Responsibilities

Review the schedule 24–48 hours in advance to identify missing documentation, expired authorizations, and insurance gaps.
Facilitate patient check-in using digital tools and accurately complete demographics, consents, and patient-ready signals.
Monitor the waiting room and EMR task queues, and communicate delays transparently to patients and clinical staff.
Discuss patients’ financial responsibility, process point-of-service payments, and reconcile the daily drawer.
Complete checkout, schedule follow-up appointments, and conduct outbound outreach for no-shows or preventive care appointments.
Verify patient identity and insurance coverage accurately.
Coordinate patient flow by signaling patient readiness to the clinical team and helping maintain short wait times.
Handle patient concerns while maintaining rapport and communicate professionally with patients and staff.
Handle incoming calls accurately and professionally; maintain accurate and complete records.
Follow defined workflows, manage scheduling and follow-up needs, and organize tasks efficiently.
Work effectively across teams while managing multiple tasks accurately.