Front Office

CHAS Health • Spokane, WA

3d • $22 - $31

About The Position

The Front Office role provides reception, scheduling, and general administrative support to help improve the health of the communities served by CHAS Health. Staff greet patients, verify appointment and insurance details, collect co-pays, schedule appointments, handle calls and messages, and support accurate intake and electronic health record processes. The position also involves scheduling translators, reconciling daily receipts and petty cash, maintaining patient confidentiality, and monitoring waiting rooms for cleanliness and security. Employees are expected to treat patients with respect and support CHAS Health’s mission and core values.

Requirements

• High school diploma or equivalent.
• Computer skills.
• Ability to spell accurately.
• Ability to clearly communicate information to patients and gather information from patients.
• Basic math skills to calculate patient payments.
• Commitment to supporting a safe, respectful, equitable, and inclusive environment.

Nice To Haves

• Applicable additional schooling and/or formal training.
• Customer service experience.
• Multi-line telephone experience.

Responsibilities

• Greet patients upon arrival; verify appointment time, insurance, and personal information; and collect co-pays.
• Schedule patient appointments according to established guidelines and clinic productivity expectations.
• Reconcile daily receipts and petty cash.
• Take patient demographic information over the phone and enter it into the electronic health records system.
• Ensure intake forms are accurate and complete before forwarding them to the appropriate department.
• Answer calls professionally, take messages, and refer callers to appropriate individuals.
• Schedule translators as needed.
• Treat patients with respect and maintain patient confidentiality.
• Monitor patient waiting rooms for cleanliness and security.
• Perform other assigned duties, including supporting the CHAS Health mission and core values.

Benefits

• Annual milestone bonus for eligible employees: $500 for every year worked, up to $5,000.
• Employer-offered medical, dental, vision, long-term care, and life insurance.
• 401(k) with up to 6% employer match.
• More than six weeks of annual paid time off for full-time employees.
• Tuition assistance and student loan repayment.
• Childcare reimbursement of up to $7,500 annually.
• CME and license fee reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED