Front Office

CenterWell • New Albany, IN

9d • $38,000 - $45,800 • Onsite

About The Position

The Front Office professional is an onsite Patient Access Coordinator who reports to the Center Administrator and supports a safe, accurate, and welcoming patient experience from pre-arrival through checkout. The role maintains data quality and revenue integrity while coordinating patient flow through the clinic. It includes preparing for visits, supporting digital intake, managing waiting-room and EMR queues, communicating delays, collecting payments, reconciling the daily cash drawer, scheduling follow-ups, and conducting outbound outreach for no-shows or preventive care appointments.

Requirements

• Computer literacy.
• Knowledge of patient eligibility and benefits.
• Knowledge of using scheduling systems to optimize staffing levels.
• Ability to handle patient concerns while maintaining rapport.
• Ability to follow defined workflows consistently.
• Ability to manage patient needs across scheduling and follow-up.
• Ability to manage time and tasks efficiently.
• Ability to handle incoming calls accurately and professionally.
• Ability to maintain accurate and complete records.
• Ability to work effectively across teams.
• Ability to maintain accuracy and completeness across tasks.
• Ability to manage multiple tasks simultaneously while maintaining accuracy.
• Reliability, punctuality, integrity with Protected Health Information and cash, professional presence, adaptability, a growth mindset, and receptivity to coaching.

Nice To Haves

• Knowledge of appropriate channels and escalation rules.
• Ability to manage and verify digital intake data.
• Knowledge of how to protect patient identity.
• Familiarity with clinical operations.
• Ability to assist in patient registration.
• Familiarity with types of clinic visits.

Responsibilities

• Review schedules 24–48 hours in advance to identify missing documentation, expired authorizations, and insurance gaps.
• Facilitate digital patient check-in and ensure demographics, consents, and patient-ready signals are completed accurately.
• Monitor the waiting room and EMR task queues, and communicate delays transparently to patients and clinical staff.
• Discuss patients’ financial responsibility, identify and collect co-pays and outstanding balances at the point of service, process payments, and reconcile the daily drawer.
• Conduct checkout, schedule follow-up appointments, and manage outbound outreach for no-shows or preventive care appointments.
• Verify patient identity and insurance coverage.
• Handle incoming calls and patient concerns professionally while maintaining rapport.
• Maintain accurate and complete records and follow defined workflows consistently.
• Coordinate patient needs across scheduling and follow-up and work effectively across teams.

Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• 401(k) retirement savings plan
• Paid time off
• Company and personal holidays
• Paid parental and caregiver leave
• Short-term disability
• Long-term disability
• Life insurance
• Bonus incentive plan

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed