Front Office II

Beacon Oral Specialists•Dacula, GA

6d•Onsite

About The Position

Atlanta Oral & Facial Surgery is seeking an organized, compassionate, and discreet front office professional to support the day-to-day administration of its oral surgery office in Dacula, Georgia. The role requires strong time-management, record-keeping, communication, and interpersonal skills. The successful candidate will handle multiple tasks in a fast-paced environment, work professionally under pressure, and respond effectively to patient emergencies. The position supports patients throughout their visit, from check-in to check-out, and coordinates administrative work with oral surgeons and clinical staff. It also involves maintaining accurate and confidential patient records, helping patients understand insurance coverage and financial responsibilities, and following office policies and procedures. This is an on-site, full-time role scheduled Monday through Friday for eight-hour shifts.

Requirements

High school diploma or equivalent.
Proven experience as a Front Office Administrator, Receptionist, or in a similar role in a healthcare or dental setting.
Proficiency in computer software applications.
Strong organizational skills and attention to detail for managing records, scheduling, and administrative tasks.
Professional language and a customer-service mindset.
Effective written and verbal communication skills.
Ability to use discretion when handling sensitive information.
Excellent documentation, communication, and Microsoft Office skills.
Passion for healthcare excellence.
Ability to perform the stated physical activities, including sitting, stooping, turning, standing, bending, walking, hearing, reading, writing, and keyboarding, and to lift up to 25 pounds.
Ability to work on-site.

Responsibilities

Greet patients warmly and help them feel welcome and comfortable.
Register patients, verify insurance information, and assist with required paperwork.
Manage appointment scheduling and coordinate with oral surgeons and clinical staff to support appointment availability and reduce waiting times.
Answer incoming calls and respond to email inquiries promptly and professionally, providing accurate information about services, appointments, and office policies.
Maintain and update patient records accurately and confidentially, ensuring documentation is complete and organized for the clinical team.
Verify insurance coverage, including prior authorizations and pre-determinations, and help patients understand their benefits and financial responsibilities.
Coordinate administrative office tasks, including ordering supplies, managing mail, and coordinating with vendors as needed.
Provide exceptional customer service, address patient concerns, resolve issues, and support a positive experience from check-in through check-out.
Comply with office policies, procedures, and protocols and maintain the confidentiality of doctor, staff, and patient information.
Perform other tasks as assigned by management.