Multi-CMA/Front Office Specialist II - TCP Pearland

Texas Children's Medical Center•Pearland, TX

About The Position

Texas Children’s Hospital is hiring for a dual Front Office Specialist II and Certified Medical Assistant role at its TCP Pearland location. The role provides clinical support for patients in ambulatory settings, promoting cost-effective, age-appropriate, safe, high-quality, family-centered care. It combines clinical and non-clinical duties in a fast-paced clinic and works collaboratively with the healthcare team to provide population-appropriate care for low-acuity pediatric patients.

Requirements

High school diploma or GED.
Graduation from a medical assistant or emergency medical technician program, or documentation from the licensing authority confirming that such education is not required for certification.
Basic Life Support (BLS) certification from the American Heart Association.
One year of related experience.
A qualifying Medical Assistant or Emergency Medical Technician certification or license, such as CCMA, CMA-AAM, CMA-C, EMT, EMT-A, EMT-B, EMT-I, EMT-P, LIC PAR, NCMA, NRCMA, or RMA from the listed certifying organizations.
Knowledge of medical terminology, medical assistant or outpatient care tasks, and customer service concepts.
Ability to demonstrate strong interpersonal, communication, customer service, and problem-solving skills, and to operate basic medical equipment.
Successful candidates must undergo respiratory fit testing in compliance with occupational health and safety standards.

Nice To Haves

Bilingual English/Spanish.

Responsibilities

Assist in collecting patient and family data, including biophysical, psychosocial, developmental, cultural, and environmental information, according to practice protocol.
Collect and accurately document vital signs, BMI, height and weight, and the reason for the visit.
Document current medications, allergies, and other information in the electronic health record.
Prepare patients for examination and assist providers during treatments, examinations, and testing as directed.
Document interventions according to practice protocol.
Call in or electronically send prescription refills as directed.
Assist providers during office emergency patient care.
Keep rooms stocked with supplies and notify managers when supplies are low.
Participate as a member of the care team, contribute to patient goals, and attend daily huddles and monthly staff meetings.
Coordinate patient care by following up on lab results, emergency room visits, and other matters.
Identify patients eligible for the Vaccines for Children program and follow procedures for accurate documentation and management.
Verify payor coverage to assess patient eligibility for referrals before initiating them.
Manage the outstanding orders report and lab error work queue to ensure results are received.
Provide superb customer service.