Multi-Branch Operations Manager

MasVida Health Care Solutions • Dallas, TX

6d

About The Position

The Multi-Branch Operations Manager leads and oversees day-to-day operations across the Dallas, Fort Worth, and San Angelo branches. The role is accountable for consistent service excellence, operational efficiency, and regulatory compliance across equipment, inventory, fleet, facilities, and personnel. It is responsible for the operational and financial performance of assigned branches, including P&L performance, customer satisfaction, team development, service execution, and adherence to company processes and standards.

The manager directly leads branch teams and ensures consistent processes, expectations, and performance across locations. They serve as the primary operations escalation point for the assigned branches and partner with Customer Support, Operations Teams, Human Resources, and the Area Director to resolve issues and continuously improve service delivery.

Requirements

• At least 5 years of experience in operations, logistics, or healthcare support services.
• At least 2 years in a supervisory or management role.
• Strong knowledge of inventory management, transportation, and regulatory compliance, including OSHA, DOT, and FDA.
• Demonstrated ability to lead teams, manage change, and drive results through operational KPIs.
• Proficiency in Microsoft Office, inventory/order management systems, and routing software.
• Excellent communication and problem-solving skills.
• Customer-first mindset and ability to work cross-functionally in a fast-paced environment.

Nice To Haves

• Supervisory or management experience in a branch or multi-function facility setting.
• Medical equipment, HME/DME, or post-acute care experience.
• Bilingual English/Spanish skills.

Responsibilities

• Own branch operational outcomes, including service timeliness, quality, safety, and compliance.
• Manage branch P&Ls, budgets, KPIs, and cost-control initiatives in alignment with corporate goals.
• Supervise, coach, and develop warehouse, delivery, and administrative personnel.
• Ensure accurate and efficient inventory control, oxygen handling, and medical equipment readiness.
• Oversee fleet vehicle maintenance and performance, including DOT compliance and service schedules.
• Serve as the branch point of contact for escalations from Customer Support, Sales, Clinical, and Operations Support.
• Ensure timely and accurate fulfillment of orders, pickups, and service tickets to meet patient and facility needs.
• Enforce adherence to company core processes, safety standards, and quality assurance protocols.
• Maintain a clean, organized, inspection-ready branch facility.
• Partner with HR on hiring, onboarding, and performance management.
• Support and model company culture, including recognition, accountability, and servant leadership.
• Review and report operational metrics and implement corrective actions as needed.
• Collaborate with the Area Director on strategic initiatives and continuous improvement projects.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed