Branch Manager (Multi-Site)
About The Position
The Multi-Site Branch Manager is accountable for the overall management and performance of multiple locations. This role manages branch sales and service delivery to meet and exceed financial targets, including sales, fees, gross profit, and contribution. The manager builds and maintains relationships with key clients, community business leaders, and local, regional, and corporate management, while emphasizing continuous improvement and customer satisfaction to achieve sustainable regional growth. The role oversees branch administration and finance, service management, sales and marketing, and talent and performance management. Responsibilities include financial planning and profitability, client service and referral relationships, business development and market growth, and selecting, training, coaching, and supervising staff. The position may require on-call coverage, flexible hours, and after-hours availability, and involves 50–75% travel.
Requirements
- At least 1 year of supervisory experience.
- Experience managing systems, processes, and people.
- At least 3 years of sales performance with a record of achievement and exceeding growth expectations.
- Ability to communicate effectively verbally and orally with internal and external personnel at all levels.
- Desire and ability to expand and build business relationships.
- Excellent problem-solving skills to handle client and employee issues.
- Ability to work flexible hours and after hours as needed to support business needs.
- Willingness to travel 50–75%.
Nice To Haves
- At least 3 years of sales or marketing experience in a healthcare or related setting.
- Bachelor of Science degree in business, nursing, social services, or a related field; equivalent experience may be accepted.
- Demonstrated track record building a new book of business, managing client relationships, and/or closing and growing accounts.
Responsibilities
- Manage all aspects of sales and service delivery across multiple locations to meet financial targets.
- Manage Quality Management System initiatives and proactively identify and assess risks and costs related to workers’ compensation, unemployment compensation, extended payment terms, and bad debt.
- Analyze monthly branch financial statements and implement strategies to increase profitability.
- Manage operating expenses and branch profit-and-loss responsibility to maximize contribution.
- Develop and execute the branch’s annual business plan.
- Monitor service delivery to ensure every client is served and receives exemplary service, optimizing utilization.
- Maintain strong, positive relationships with referral partners, payor sources, and clients.
- Manage on-call coverage as needed.
- Drive new and organic business growth across markets by participating in strategic planning and territory analysis.
- Build collaborative relationships with sales, operational, and clinical leaders to implement marketing strategies.
- Monitor metrics, milestones, and benchmarks to support market entry strategy; document marketing activities; and collaborate with internal departments on business development opportunities.
- Participate in personal care sales procedures and maintain an understanding of personal care services and product offerings to grow market share.
- Develop and implement actions to meet sales targets, including the appropriate mix of services; lead branch participation in industry sales programs or contests; and maintain awareness of industry best practices.
- Select, train, and develop staff; supervise performance by setting expectations, coaching, and recognizing achievements; demonstrate positive leadership; and cultivate Cares and Legacy initiatives.
- Monitor and coach the service team to ensure effective unemployment and workers’ compensation claim management.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
