Branch Manager (Multi-Site)
About The Position
The Multi-Site Branch Manager is accountable for the overall management and performance of multiple locations. The role oversees branch sales and service delivery to meet and exceed financial targets, including sales, fees, gross profit, and contribution. It builds and maintains relationships with key clients, community business leaders, and local, regional, and corporate management, while emphasizing continuous improvement and customer satisfaction. The position plays a critical role in achieving sustainable regional growth. The Branch Manager manages quality and financial operations, monitors client service, drives sales and marketing activity, and leads talent and performance management. Responsibilities include financial planning and expense management, business development, client and referral-partner relationships, staff development, and supporting effective service delivery across the assigned locations. The role may require on-call coverage and flexible or after-hours work, and involves 50–75% travel. All Ways Caring HomeCare provides individualized care and support intended to help people remain at home while maximizing dignity, privacy, and independence. Its services include personal care and homemaking, professional nursing, older adult care management, Alzheimer’s/dementia care, respite care, and other programs.
Requirements
- At least 1 year of supervisory experience.
- Experience managing systems, processes, and people.
- At least 3 years of sales performance with a record of achievement and exceeding growth expectations.
- Ability to communicate effectively verbally and orally with internal and external personnel at all levels.
- Desire and ability to expand and build business relationships.
- Excellent problem-solving skills to handle client and employee issues.
- Ability to work flexible hours and after hours as needed to support business needs.
Nice To Haves
- At least 3 years of sales or marketing experience in a healthcare or related setting.
- Bachelor of Science degree in business, nursing, social services, or a related field; equivalent experience may substitute.
- Demonstrated track record building a new book of business, managing client relationships, and/or closing and growing accounts.
Responsibilities
- Manage quality management system initiatives and proactively identify and assess potential risks and costs related to workers’ compensation, unemployment compensation, extended payment terms, and bad debt.
- Analyze monthly branch financial statements and implement strategies to increase profitability.
- Manage operating expenses and branch profit-and-loss responsibility to maximize contribution.
- Develop and execute the branch’s annual business plan.
- Monitor service delivery to ensure every client is served and receives exemplary service, optimizing utilization.
- Maintain strong, positive relationships with referral partners, payor sources, and clients.
- Manage on-call duties as needed.
- Drive new and organic business growth across markets to achieve national growth objectives.
- Participate in strategic planning and territory analysis; collaborate with sales, operational, and clinical leaders to implement marketing strategies.
- Monitor key metrics, milestones, and benchmarks; maintain documentation of marketing activities and collaborate across departments to advance business development opportunities.
- Participate in personal care sales procedures, maintain understanding of personal care services and products, and use labor, business, and community issues to grow market share.
- Develop and implement actions to meet sales targets, including the appropriate mix of services; lead branch participation in industry sales programs or contests and stay aware of industry best practices.
- Select, train, and develop staff; supervise performance through expectation-setting, coaching, recognition, and positive leadership.
- Cultivate Cares and Legacy initiatives.
- Monitor and coach the service team to support effective unemployment and workers’ compensation claim management.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
