MSR Dallas

TEKsystems•Haltom City, TX

3d•$22 - $22•Hybrid

About The Position

Serve as the first point of contact for members in a fast-paced, 24/7 contact center. Handle high volumes of inbound inquiries, assist with financial transactions, provide information about products and services, and help members find banking solutions. The role requires strong communication and listening skills, the ability to multitask across multiple systems, and a focus on creating positive member experiences. This is a contract-to-hire position based in North Richland Hills, Texas, with a hybrid workplace arrangement. The pay range is $22.25 per hour. Individual compensation depends on factors such as qualifications, skills, relevant experience, job knowledge, geographic location, and internal equity. The position is anticipated to close on November 20, 2026.

Requirements

Strong customer service and communication skills.
Excellent attention to detail and data entry accuracy.
Ability to multitask and work across multiple computer applications simultaneously.
Comfort working in a structured, metric-driven environment.
Ability to handle a high volume of customer interactions professionally and efficiently.

Nice To Haves

Experience in call centers.
Experience in administrative support.
Experience in receptionist or front desk roles.
Experience in banking, mortgage, or financial services.
Experience in high-volume retail customer service.
Experience in professional office environments.

Responsibilities

Respond to member inquiries in a high-volume contact center environment.
Provide accurate information about products, services, policies, and procedures.
Process transactions and service requests for checking, savings, consumer loans, credit cards, IRAs, and other account types.
Research and resolve member issues while ensuring a positive customer experience.
Navigate multiple systems to access and update member information.
Identify opportunities to recommend products and services that align with members' financial needs.
Maintain professionalism, quality standards, and compliance requirements during member interactions.
Meet performance metrics related to service quality, productivity, and schedule adherence.