MSR

Salem•Salem, UT

About The Position

The MSR I provides accurate, professional, and caring banking services to members and prospective members. The role answers questions, understands and resolves concerns, deescalates issues, and offers needs-based Credit Union products and services. It opens and maintains consumer auxiliary accounts, assists with online and mobile banking and branch technology, and performs a broad range of account, cash, card, check, wire, certificate, and loan-servicing transactions. The position builds long-term relationships with new and existing members through courteous, prompt communication across in-person, phone, voicemail, text, and email channels. It provides general Credit Union information and guidance on money management and financial matters within the role, while representing UCCU's professional reputation. The MSR I works with branch employees, area personnel, and management to support smooth branch operations. Duties include accurate records and reports, required meetings, keeping management informed of significant activities or concerns, maintaining a clean and secure work area, and following branch opening and closing procedures. The role also develops job knowledge through assigned training, certification programs, and ongoing education, and stays informed about economic conditions and legal or regulatory changes relevant to the Credit Union and its members.

Requirements

High school graduate or equivalent.
One to three years of similar or related experience.
Working knowledge of Credit Union account and loan services, policies, procedures, consumer banking practices, and related legal, regulatory, and documentation requirements.
Excellent member service, communication, and public relations skills.
Professional appearance and attitude.
Analytical, financially minded, and detail-oriented.
Comfort using computer applications and standard business equipment, including a computer, printer, telephone, calculator, and notary stamp when applicable.
Strong typing skills.
Ability to work accurately, efficiently, and professionally while supporting members and branch operations.

Responsibilities

Provide prompt, accurate, professional, and caring service to members and prospective members.
Answer questions, understand concerns, deescalate issues, resolve requests, and offer needs-based Credit Union products and services.
Open and maintain consumer auxiliary accounts and assist with online and mobile banking and branch technology.
Process deposits, withdrawals, loan payments, wire transfers, cashier’s checks, Visa gift cards, Visa cash advances, night drop and mail deposits, check processing, card maintenance, certificate renewals, file maintenance, account changes, and fraud or debit and credit card disputes.
Maintain a balanced cash drawer, ensure transaction accuracy, complete audits and supporting documentation, and promptly resolve discrepancies.
Assist with loan servicing, including payoffs, address changes, collateral releases, and payment due date changes.
Communicate promptly and courteously with members in person, by phone, voicemail, text, and email.
Provide general Credit Union information and counsel members on money management and financial matters within the scope of the role.
Build positive, long-term relationships with new and existing members by explaining services, assessing needs, offering appropriate products, and resolving concerns.
Work with branch employees, area personnel, and management to support smooth branch operations.
Complete reports and records accurately, attend meetings as required, and keep management informed of significant activities or concerns.
Maintain a clean and secure work area and follow branch opening and closing procedures safely and precisely.
Participate in assigned training, certification programs, and ongoing education; stay informed about relevant economic, legal, and regulatory changes.