MSR

Utah Community Credit Union (UCCU)•Salem, UT

About The Position

As an MSR I, you will deliver a broad range of banking services with accuracy, professionalism, and care, helping members and prospective members feel promptly and professionally served. You will answer questions, understand concerns, deescalate issues, resolve requests, and offer needs-based Credit Union products and services that support members’ financial goals. You will open and maintain consumer auxiliary accounts, assist with online and mobile banking, support members with branch technology, and process account services and transactions. You will maintain a balanced cash drawer, complete audits and supporting documentation, and assist with loan-servicing needs. You will build relationships with new and existing members through in-person interactions, phone calls, voicemail, text, and email. You will provide general Credit Union information, counsel members on money management and financial matters within your role, and represent UCCU’s quality and professional reputation. You will work with branch employees, area personnel, and management to support smooth branch operations. The role includes completing records and reports, attending required meetings, informing management of significant activities or concerns, maintaining a clean and secure work area, and following branch opening and closing procedures. You will continue developing your knowledge and performance through training, certification, and ongoing education, while staying informed about economic conditions and legal or regulatory changes that may affect the Credit Union and its members. Success means completing member transactions efficiently, accurately, and according to established policies and procedures; following security procedures; balancing monies; resolving discrepancies promptly; and completing required reports, audits, and documentation accurately and on time. It also means building positive member relationships, explaining services, assessing needs, offering appropriate products, resolving concerns courteously, maintaining strong working relationships with colleagues and management, and continuing to develop job knowledge and performance. The role follows a regular and predictable schedule that supports branch operations and a consistent member experience. Compensation is based on experience, qualifications, and market alignment. The total package includes a competitive base salary, an annual incentive opportunity tied to personal and organizational performance, and comprehensive benefits consistent with UCCU’s commitment to employees.

Requirements

High school graduate or equivalent.
One to three years of similar or related experience.
Working knowledge of Credit Union account and loan services, policies, procedures, consumer banking practices, and related legal, regulatory, and documentation requirements.
Excellent member service, communication, and public relations skills.
Professional appearance and attitude.
Analytical, financially minded, and detail-oriented.
Comfort using computer applications and standard business equipment.
Strong typing skills.
Ability to support members and branch operations with accuracy, efficiency, and professionalism.

Responsibilities

Provide excellent member service by answering questions, understanding concerns, deescalating issues, resolving requests, and offering needs-based products and services.
Open and maintain consumer auxiliary accounts and assist members with online and mobile banking and branch technology.
Process deposits, withdrawals, loan payments, wire transfers, cashier’s checks, Visa gift cards, Visa cash advances, night drop deposits, mail deposits, check processing, card maintenance, certificate renewals, file maintenance, account changes, and fraud or debit and credit card disputes.
Maintain a balanced cash drawer, ensure transaction accuracy, and complete audits and supporting documentation.
Assist with loan servicing, including payoffs, address changes, collateral releases, and payment due date changes.
Communicate promptly and courteously with members and prospective members in person, by phone, voicemail, text, and email.
Provide general Credit Union information and counsel members on money management and financial matters within the role.
Explain programs and services, assess member needs, offer appropriate products, and resolve concerns courteously and promptly.
Work with branch employees, area personnel, and management to ensure smooth branch operations.
Complete reports and records accurately, attend meetings as required, and keep management informed of significant activities or concerns.
Maintain a clean and secure work area and follow branch opening and closing procedures safely and precisely.
Complete assigned training, certification programs, and ongoing education, and stay informed about relevant economic conditions and legal or regulatory changes.
Follow security procedures, balance monies accurately, resolve discrepancies promptly, and complete required reports, audits, and documentation in a timely and accurate manner.