MSR I

CASE Credit Union•Lansing, MI

12h

About The Position

The MSR I provides a variety of paying and receiving functions for Credit Union members in person, by phone, and through the mail. Duties include processing deposits, withdrawals, loan payments, cashiers' checks, money orders, cash advances, transfers, and other transactions; balancing daily transactions and verifying cash totals; and assisting members with account questions and problems. The role also performs account maintenance, opens and closes suffixes, renews term deposits, orders checks, and actively cross-sells Credit Union products and services. The MSR I represents the Credit Union courteously and professionally, protects the privacy of member account information, and helps members identify products and services that support their financial needs. The position also performs assigned clerical, receptionist, drive-up, ATM-envelope verification, night-drop, and other branch duties; follows branch security and safety procedures; and participates in training to support compliance with Credit Union policies and applicable laws and regulations.

Requirements

High school graduate or equivalent.
No experience is necessary; abilities are generally acquired on the job in 12 months.
Good communication skills.
Time-management skills.
Ability to operate related computer applications and business equipment, including a fax machine, copy machine, coin and money counting machines, and telephone.

Responsibilities

Receive deposits, loan payments, late payments, and payroll start, stop, and change requests.
Process cash advances, gift cards, stamps, cashiers' checks, money orders, stop payments, wires, service center transactions, and transfers.
Disburse cash or check withdrawals and verify transactions, endorsements, and document negotiability.
Monitor deposit amounts, detect and resolve discrepancies, trial balance throughout the day, and balance daily transactions.
Investigate and resolve out-of-balance conditions.
Open and close branch locations and follow branch security and safety procedures.
Present and explain Credit Union products and services, assist members with their financial needs, and actively cross-sell products and services.
Order checks and receive payroll deduction and authorization forms.
Answer member questions and resolve problems by listening, collecting data, and reporting results.
Perform address, name, and suffix-type changes and other account maintenance.
Keep members informed about services, account types, interest and dividend rates, and related services.
Maintain the Credit Union's professional reputation and protect the privacy of member account information.
Coordinate effectively with other departments and management, assist other departments as required, and keep supervisors informed of significant activities or concerns through the chain of command.
Complete reports and records accurately and promptly and attend required meetings.
Perform drive-up service, verify ATM envelopes, and handle night-drop functions as assigned.
Keep the work area clean, secure, and well maintained and perform related clerical duties.
Participate in departmental, branch, and other training activities to support compliance with Credit Union policies and state and federal laws and regulations.
Perform assigned side jobs, receptionist functions, and other related duties as required.