Move Project Coordinator

Armstrong • Stow, OH

16h

About The Position

The Armstrong Company is seeking an energetic, self-starting Move Project Coordinator with excellent customer service skills and the ability to meet deadlines and prioritize multiple tasks in a fast-paced environment. The role involves extensive communication with customers, account contacts, corporate and fleet personnel, and a nationwide network of van line agents to help ensure quality moves from origin to destination. The successful candidate will have strong verbal and written communication skills and proficiency in Microsoft Office.

The position requires monitoring commercial shipments, coordinating shipment and client information, completing move-related administrative procedures, and maintaining accurate records. The pay range is $20 to $22 per hour, based on the selected individual's work experience.

Requirements

• High school education or GED.
• Experience with AS400 or a similar tracking system.
• Previous customer service experience working with internal and external customers.
• Excellent verbal and written communication skills.
• Extensive experience with Microsoft Office Suite, including Outlook, Word, and Excel.
• Excellent interpersonal skills and ability to handle situations with internal and external customers.
• Ability to work under deadlines and specific time frames.
• Strong attention to detail and excellent organizational skills.
• Strong work ethic and ability to multitask.

Nice To Haves

• Associate's or bachelor's degree.
• Three years of moving industry experience.
• Knowledge of LTL/FTL shipments, DOT regulations, GSA terminology, and government bills of lading.

Responsibilities

• Monitor and track commercial shipment statuses to ensure delivery dates are met.
• Update computer tracking systems with notes regarding changes and communications.
• Provide clients with necessary pricing and shipping information.
• Communicate with the client or booker about specific shipment details or special needs.
• Complete administrative procedures related to client moves.
• Interface with other department personnel regarding pricing or service-related issues.
• Maintain accurate records and audit documents for accuracy.
• Perform other duties as assigned by the manager.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED