Move In Coordinator

Grace Management•Naples, FL

About The Position

The Move In Coordinator performs administrative duties and supports the community’s Sales & Marketing Department. The role helps create positive first and lasting impressions for prospects and families, manages the move-in process for new residents, assists with lead management and sales, and provides accurate, organized office and computer support. The position contributes to occupancy and revenue goals and supports the community’s sales and marketing plans, events, and customer service efforts.

Requirements

Associate degree or higher in Marketing, Business, Communications, or a related field is strongly preferred; an equivalent combination of education and experience is required.
At least two years of relevant sales and marketing experience.
Proficiency with Windows, Office, Word, Excel, Outlook, and CRM database systems.
Excellent oral and written communication skills, including email processes and etiquette.
Positive attitude and interpersonal skills for working with associates, residents, families, and professionals.
Ability to promote a positive, team-oriented work environment.
Ability to receive constructive feedback and use it to improve performance.
Ability to travel for meetings as requested by the supervisor.
Adherence to the Grace Management, Inc. Sales & Marketing Manual, Policies and Procedure Manuals, and Associate Handbook.
Completion of drug testing and criminal background checks upon hire and when requested by the supervisor or Grace Management, Inc. Human Resources.

Nice To Haves

Senior living industry experience with proven results is strongly preferred.

Responsibilities

Support the team in meeting or exceeding budgeted occupancy and revenue and established key performance metrics.
Use The ENGAGE Experience sales process for internal and external sales functions.
Assist in developing and executing Strategic Sales and Marketing Trimester Plans with designated leaders.
Coordinate with associates to ensure successful Sales & Marketing events.
Plan and allocate marketing expenditures under the Sales Director’s guidance; audit, reconcile, and process invoices in accordance with the marketing budget.
Follow the GMI Brand Style Guide when creating or using public-facing materials and press releases.
Maintain current marketing materials, supplies, forms, checklists, and move-in packets.
Assist with completing move-in paperwork and ensure smooth transitions for new residents through effective communication and customer service.
Help maintain a Competitive Marketing Analysis, updating it at least twice each year.
Maintain accurate, current information in the lead management system and contact database.
Close sales by promptly responding to prospects and guiding residents, families, and advisors through decisions; provide appropriate referrals and resources.
Partner with the Sales Director to establish a sales culture within the community.
Maintain a flexible work schedule as needed to conduct visits, respond to telephone inquiries, give presentations, set appointments, and close sales outside typical business hours.
Maintain working knowledge of community base rates and care costs and update that knowledge as needed.
Protect resident, associate, and community confidentiality and uphold Residents Rights.
Build trusting relationships with community and company associates and demonstrate cooperation and professional conduct with residents, families, colleagues, professionals, and vendors.
Contribute to team efforts by remaining flexible, taking initiative, and supporting other community positions.
Demonstrate organization, attention to detail, deadline management, and timely communication.
Support the organization’s mission, vision, and culture through positive communication and leadership.
Complete additional tasks and duties as assigned.