Move In Coordinator
About The Position
The Move In Coordinator assists the Sales & Marketing Director with administrative tasks, event organization, telephone, walk-in, and mail inquiries, prospect tours, and resident move-ins. The role maintains knowledge of the community’s products and services and helps represent the property to referral sources and prospects. It coordinates move-ins and move-outs, supports residents and families who are new to the community, and helps coordinate transitions from Independent Living to Assisted Living or Memory Care. The coordinator helps plan and implement marketing events, keeps community social media sites active and updated, maintains marketing materials and supplies, prepares move-in binders, and inspects apartments before occupancy. The role also provides backup community tours, qualifies prospects and supports the sales process, enters inquiry information into the marketing database, and follows up on correspondence as directed. The position reports to the Executive Director and Sales & Marketing Director.
Requirements
- Ability to speak and read English.
- Ability to follow written and oral directions.
- Ability to use standard office equipment.
- Must be mobile; other physical requirements may apply as specified by the department or function.
- Good physical health verified by a health screening, including a chest x-ray or an intradermal test result from no more than six months before or seven days after employment.
- Must display sincere compassion toward older adults and genuine concern for their physical and emotional needs and those of their families.
- Must pass a criminal record clearance.
- Valid First Aid card.
Nice To Haves
- Prior office coordination experience preferred.
Responsibilities
- Maintain thorough knowledge of the property’s products and services to represent the property accurately to referral sources and prospects.
- Walk the community tour route at the start of each day and ensure the community is ready for tours.
- Coordinate resident move-ins and move-outs.
- Serve as a liaison for residents and family members who are new to the community.
- Assist in planning and implementing community marketing events.
- Help keep community social media sites active and updated.
- Assist the Senior Living Advisor in maintaining accurate inventory of collateral and marketing supplies.
- Coordinate transitions between Independent Living and Assisted Living or Memory Care.
- Communicate with new or current residents about move-related details.
- Prepare a move-in binder for each resident.
- Conduct primary and secondary inspections of apartments before occupancy.
- Give community tours as backup for the Sales Director.
- Qualify prospects, convert qualified prospects to tours, and convert tours to deposits using the sales process, as needed.
- Enter new inquiry information into the marketing database and follow up with correspondence as directed.
- Interact and communicate effectively with employees, supervisors, physicians, health care professionals, residents, and their families.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
