Move In Coordinator - Full Time

Harmony Senior Services•Columbia, AL

About The Position

The Move-In Coordinator assists new residents and their families throughout the move-in process, including completing required move-in documentation and the residency agreement. The coordinator ensures resident paperwork is completed and provided to the appropriate staff, calculates prorated monthly rates, collects amounts owed at move-in, and coordinates apartment preparation. The role also communicates move-in and potential move-out status, conducts tours and answers inquiry calls when the marketing team is unavailable, and follows up with residents and families weekly during their first month to support a smooth transition. Other duties may be assigned.

Requirements

Bachelor’s degree preferred or equivalent experience.
Three years’ experience working in senior care preferred.
Ability to analyze data and calculate monthly prorated rent at move-in.
Strong organizational skills and ability to multitask and complete projects on time.
Ability to establish relationships with prospective residents and their families, employees, community resource groups, and the management team.
Strong oral and written communication skills.
Proficiency using computer programs.
Ability to lift, carry, and push up to 25 pounds.

Nice To Haves

Bachelor’s degree.
Three years’ experience working in senior care.

Responsibilities

Assist new residents and their families with the move-in process and required documentation.
Ensure new resident paperwork, including UAI, physical assessment, and ALF assessment, is completed before move-in and provided to the Health Care Coordinator.
Complete the residency agreement with the resident or family.
Calculate the prorated monthly rate for residents at move-in.
Collect all monies owed to the community when a resident moves in.
Coordinate preparation of the selected apartment to ensure it is ready for move-in.
Communicate the status of new move-ins or potential move-outs to managers.
Conduct community tours and answer inquiry calls when the marketing team is unavailable.
Provide move-in paperwork to the Business Office Manager and Health Care Coordinator for resident-file setup.
Follow up weekly with new residents and families during the first month of residency to answer questions and support a smooth transition.
Perform other duties as assigned.