Move In Coordinator - Full Time

Harmony Senior Services•Columbia, SC

10d

About The Position

The Move-In Coordinator assists new residents and their families throughout the move-in process, including completing required move-in documentation and the residency agreement. The role coordinates apartment readiness, handles move-in charges and prorated monthly rates, and keeps managers and relevant departments informed about move-ins and potential move-outs. The coordinator also provides community tours and responds to inquiries when the marketing team is unavailable, then follows up with new residents and families during their first month to support a smooth transition to The Crossings. Other duties may be assigned.

Requirements

Bachelor’s degree preferred or equivalent experience.
Ability to analyze data and calculate monthly prorated rent at move-in.
Strong organizational skills and ability to multitask and complete projects on time.
Ability to establish relationships with prospective residents and their families, employees, community resource groups, and the management team.
Strong oral and written communication skills.
Proficiency using computer programs.
Must be able to lift, carry, and push up to 25 pounds.

Nice To Haves

Three years’ experience working in senior care preferred.
Bachelor’s degree preferred.

Responsibilities

Ensure all new resident paperwork, including UAI, physical assessment, and ALF assessment, is completed before move-in and provided to the Health Care Coordinator.
Complete the residency agreement with the resident or family.
Calculate the resident’s prorated monthly rate at move-in.
Collect all monies owed to the community when the resident moves in.
Coordinate preparation of the selected apartment to ensure it is ready for move-in.
Communicate the status of new move-ins and potential move-outs to managers.
Conduct community tours and answer inquiry calls when the marketing team is unavailable.
Provide move-in paperwork to the Business Office Manager and Health Care Coordinator for resident file setup.
Follow up weekly with the new resident and family during the first month of residency to answer questions and support a smooth transition to The Crossings.
Perform other duties as assigned.