Move In Coordinator - Full Time

Watercrest Senior Living • Austin, TX

2d

About The Position

Sage Park Austin is seeking a Move In Coordinator to welcome and guide prospective residents and their families through the process of moving into the community. The position supports the Community Relations Director and Community Relations Coordinator, serves as a trusted coordinator for potential residents, families, referral sources, and the surrounding community, and facilitates move-ins by ensuring required paperwork and communications are completed and coordinated.

The coordinator maintains knowledge of the community’s services, programs, team members, and offerings to communicate them clearly to prospective residents, families, and the outside community. The role also handles inquiries, tours, prospect follow-up, events, and accurate entry of communications into the Customer Relationship Management system. The position works across community departments to coordinate resident assessments, paperwork, apartment readiness, move-in dates, and welcome and orientation.

This role works in all areas of the community and may involve exposure to dust, disinfectants, cleaning chemicals, infectious waste, diseases, substances, and odors. The listed schedule is Wednesday through Sunday, with the schedule subject to change based on community needs.

Requirements

• High school diploma or equivalent.
• Ability to communicate effectively with all levels of management, team members, residents, family members, guests, vendors, referral sources, and outside contacts.
• Basic computer skills, including entering detailed data into a Customer Relationship Management program and maintaining sales and marketing plan and competitive analysis spreadsheets.
• Knowledge of current federal and state laws pertaining to independent living, assisted living, and memory care communities.
• Ability to make independent decisions.
• Ability to communicate in a warm, friendly, and caring manner.
• Familiarity with and adherence to guidelines related to the Fair Housing Act and the Americans with Disabilities Act.
• Passion for working with and around senior citizens.
• Knowledge of customer service principles and practices.
• Ability to stand or walk for 75% of the day and drive to outside sales calls or potential resident assessments.
• Ability to concentrate amid frequent interruptions and work under stress and in emergency situations.
• Ability to work while sitting, standing, walking, reaching, pulling, pushing, and grasping; talk and hear effectively to convey instructions and information; and occasionally lift or carry up to 50 pounds.
• Ability to work in all areas of the community and follow safety procedures; the role may involve exposure to dust, disinfectants, cleaning chemicals, infectious waste, diseases, substances, and odors.

Nice To Haves

• Bachelor’s degree preferred.
• Two years of senior living sales experience preferred.
• Public relations or advertising experience is a plus.

Responsibilities

• Coordinate move-in protocols with families, residents, referral sources, and community leaders.
• Ensure required move-in documents from physicians, families, and residents are completed and distributed to the management team in a timely manner.
• Serve as a trusted advisor to potential residents, families, and referral sources.
• Handle incoming inquiry calls, community tours, and detailed prospect and family follow-up in the absence of, or as overflow support for, the Community Relations Director and/or Community Relations Coordinator.
• Assist with planning and hosting events and managing RSVP lists for prospects and referral sources.
• Communicate clearly and frequently with team members about upcoming appointments, presentations, tours, and events.
• Enter prospect, family, and referral-source communications accurately and in detail into the Customer Relationship Management program.
• Stay current on open inventory, pending move-ins, and potential move-outs.
• Coordinate the move-in process, including apartment selection, requests for nursing assessments from the Resident Wellness Director, paperwork signing by the Executive Director, apartment readiness with the Environmental Services Director, and collection and distribution of move-in paperwork.
• Communicate move-in dates to appropriate leadership team members for the new resident’s welcome and orientation.
• Follow company protocol and submit requests for company-produced advertising copy in a timely manner.
• Follow safety policies and procedures and use personal protective equipment and supplies when needed.

Benefits

• Full benefits package, including medical, dental, and vision insurance, 401(k) with matching, and tuition reimbursement.
• On-demand pay between paychecks.
• Career development support.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED