Move in Coordinator

Arbol Residences of Santa Rosa•Ann Arbor, MI

13d

About The Position

Clarendale Ann Arbor is recruiting a hospitality-focused Move-In Coordinator. Working in accordance with community policies and procedures and specific instruction from the Director of Marketing and Sales, this position performs the functions necessary to ensure successful move-ins for future residents. The role involves guiding future residents through available home selections, coordinating requests for construction or physical-plant changes with internal stakeholders and vendors, preparing closing documentation, and serving as the primary contact for move-in dates and details. The coordinator also maintains the community’s move-in guides and resources, supports inquiries, tours, appointments, and marketing events, and keeps personal work areas presentable. Employees are expected to practice the LCS Hospitality Promises in interactions with residents, colleagues, and guests. These include greeting people warmly, showing respect, anticipating needs, listening and responding promptly, taking accountability, valuing differences, maintaining professionalism, and paying attention to detail.

Requirements

Bachelor’s degree.
Two years’ experience in marketing or sales.
One year of experience in senior housing or a healthcare-related field.

Nice To Haves

Bachelor’s degree with an emphasis in sales or marketing preferred.
One year of experience in hospitality preferred.

Responsibilities

Assist and guide future residents in selecting available options such as kitchens, flooring, colors, and upgrades.
Communicate with community leadership, other departments, and vendors about requests for construction or physical-plant changes.
Prepare closing documentation and internal communications accurately and on time.
Serve as the primary contact for future residents regarding move-in dates and related details.
Develop and update the community move-in guide as needed.
Staff the office to meet business needs, which may include evenings, weekends, and holidays.
Provide backup support for inquiry calls, walk-in tours, and scheduled appointments.
Participate in marketing events as directed by the Director of Sales & Marketing.
Update the community move-in resource guide as needed.
Take responsibility for personal work areas and keep them presentable.
Practice the LCS Hospitality Promises in interactions with residents, fellow employees, and guests.