Move-In Coordinator

American House Senior Living Communities • Naples, FL

10d

About The Position

The Move-In Coordinator coordinates the resident move-in process from start to finish and supports community marketing, outreach, and sales efforts. The role helps new residents and their families transition smoothly into the community and feel welcomed from day one.

The coordinator ensures apartments are ready, introduces residents to community services and programs, and works with other departments to support a smooth transition. The role also builds relationships with prospective residents and families, assists with marketing and sales initiatives, provides tours when needed, and supports resident and family engagement. Administrative duties include completing documentation and maintaining organized records.

Requirements

• Excellent communication and interpersonal skills.
• Genuine compassion for older adults and a commitment to exceptional customer service.
• Strong organizational and follow-up skills.
• Ability to build rapport with residents, families, and prospects.
• Professional, positive, and team-oriented attitude.
• Ability to manage multiple priorities in a fast-paced environment.
• Valid driver's license required.

Nice To Haves

• Experience in senior living, healthcare, hospitality, customer service, sales, or community relations.
• Experience coordinating events, move-ins, customer onboarding, or resident services.
• Familiarity with CRM systems and lead management processes.

Responsibilities

• Coordinate all aspects of the resident move-in process.
• Ensure apartments are move-in ready and meet community standards.
• Welcome new residents and review community services, including dining, activities, housekeeping, and transportation.
• Ensure residents understand the Life Enrichment calendar and available programs.
• Coordinate with housekeeping and other departments to support a smooth transition.
• Conduct follow-up visits with new residents during their first week to address questions and concerns.
• Develop positive relationships with prospective residents and families.
• Assist in implementing community marketing and sales initiatives.
• Support networking and community outreach efforts.
• Provide community tours to prospective residents when needed.
• Maintain model apartments and presentation areas to community standards.
• Communicate marketing, sales, and occupancy updates with community leadership.
• Send personalized cards, notes, and communications to prospects and residents.
• Foster a welcoming, caring, and service-oriented environment.
• Promote resident satisfaction and positive community experiences.
• Complete reports and documentation accurately and on time.
• Maintain organized records and follow established policies and procedures.
• Perform other duties as assigned.

Benefits

• Meaningful work that positively impacts seniors and their families.
• Collaborative and supportive leadership team.
• Opportunity to build relationships in the local community.
• Dynamic role combining customer service, sales support, and resident engagement.
• Growth opportunities within a respected senior living organization.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed