Marketing & Admissions Coordinator

Montebello On Academy•Albuquerque, NM

About The Position

The Move In Coordinator plans and coordinates admissions to the senior living facility, seeking or receiving inquiries and documenting information for prospective residents. The role supports new residents through the move-in process, coordinates services and communications, and maintains records and reports related to inquiries, tours, admissions, and unit availability. The position is with The Montebello on Academy, a senior living community in Albuquerque, and is part of Stellar Senior Living. The coordinator also helps ensure apartments are ready for move-in and that residents are welcomed and connected with the community.

Requirements

Freedom from illegal use of drugs.
Freedom from the use and effects of drugs and alcohol in the workplace.
Must not have been found guilty by a court of law or regulatory body of abusing, neglecting, or mistreating individuals in a health care-related setting.
Demonstrates effective time management skills.

Responsibilities

Assist with measuring and placing furniture for new residents.
Coordinate moving services to help establish new residents in the community.
Work with a real estate agent to assist with the sale of a resident’s home.
Assist with address changes, canceling telephone and other services, and notifying doctors and others of a new address.
Plan and implement special events for depositors and waitlisted prospects.
Help new residents complete all required move-in paperwork.
Notify department heads 48 hours before a resident’s move-in date.
Order move-in gifts.
Greet new residents with their keys and introduce them to existing residents and staff.
Print and distribute daily task sheets from lead sourcing.
Make home visits, deliver brochures, and conduct other follow-up.
Coordinate deliveries with courier, shipping, and limousine services.
Use the lead service to track tasks, including follow-ups, tours, deposits, and home visits.
Stock and organize books, calendars, collateral materials, and leasing packets.
Arrange continuous coverage for incoming inquiry calls and tours, including backup procedures for concurrent calls and tours and after-hours coverage protocols.
Establish and maintain a system for written telephone messages.
Maintain the internal telephone extension list.
Prepare and circulate a daily overview of scheduled tours, move-ins and move-outs, and inventory ready to show.
Update unit status on the whiteboard daily.
Prepare weekly marketing and deposit reports and other identified corporate reports on time.
Update vacancy boards.
Notify maintenance of pending move-ins and inspect apartments before move-in to ensure cleanliness and completion of necessary alterations.