Marketing & Admissions Coordinator

Montebello On Academy•Albuquerque, NM

About The Position

The Marketing & Admissions Coordinator plans and coordinates admissions to The Montebello on Academy, seeking or receiving inquiries and documenting information about prospective residents. The role supports residents through the move-in process and helps coordinate the services, communications, paperwork, and apartment preparation needed to establish them in the community. The position also supports marketing and lead follow-up, manages inquiry calls and tours, maintains tracking and reporting systems, and keeps staff informed about tours, move-ins, move-outs, and unit availability. The role is based at a senior living community in Albuquerque, New Mexico.

Requirements

Demonstrated effective time-management skills.
Freedom from illegal use of drugs.
Freedom from the use and effects of drugs and alcohol in the workplace.
Must not have been found guilty by a court of law or regulatory body of abusing, neglecting, or mistreating individuals in a health care-related setting.

Responsibilities

Assist with furniture measurements and placement for new residents.
Coordinate moving services to establish new residents in the community.
Work with real estate agents to assist with the sale of a resident’s home.
Assist residents with address changes, canceling telephone and other services, and notifying doctors and others of their new address.
Plan and implement special events for depositors and waitlisted prospects.
Help new residents complete required paperwork upon move-in.
Notify all department heads 48 hours before a resident’s move-in date.
Order move-in gifts.
Greet new residents with their keys and introduce them to existing residents and staff.
Print and distribute daily task sheets from lead sourcing.
Make home visits, personally deliver brochures, and conduct follow-up activities.
Coordinate deliveries with courier, shipping, and limousine services.
Use the lead service to track tasks, including follow-ups, tours, deposits, and home visits.
Stock and organize books, calendars, collateral materials, and leasing packets.
Arrange continuous coverage for incoming inquiry calls and tours, including backup procedures for multiple calls and tours and after-hours coverage protocols.
Establish and maintain a system for written phone messages.
Maintain the internal phone extension list.
Prepare and circulate a daily staff overview of scheduled tours, move-ins and move-outs, and inventory ready to show.
Update unit status on the whiteboard daily.
Prepare weekly marketing and deposit reports and other corporate reports as identified, in a timely manner.
Update vacancy boards.
Notify the maintenance department of pending move-ins and inspect apartments before move-in to verify cleanliness and completion of necessary alterations.