Move In Coordinator

Buckner•San Angelo, TX

60d•Onsite

About The Position

Baptist Retirement Community is seeking a Sales Office Coordinator to join their community. This role is committed to delivering outstanding service to residents and impacts their lives through coordinating move-in activities. The goal is to inspire happiness in the lives of others.

Requirements

Bachelor’s degree in communications, marketing, or other related fields of study required.
High level of proficiency in the Microsoft Office Suite (Word, Excel, Power Point, and Outlook) required.
Proficient working knowledge and ability to accurately and timely operate and perform computer related tasks with specific equipment and software applications.
Position is required to work nights and weekends as needed to meet business needs.
Demonstrate professional-level proficiency to speak, read, and write English.
A strong sense of diplomacy and demonstrated success in developing strong collaborative relationships with organizational peers and outside colleagues is required.
Ability to drive assigned vehicle(s) or personal vehicle, with appropriate state license, following all applicable laws.
Must provide proof of liability insurance and meet eligibility requirements under Buckner’s insurance policy.
Must be able to rent vehicles both domestically and internationally using required documentation.
Must be at least 21 years of age to drive on behalf of Buckner.

Nice To Haves

A minimum of 1-3 years prior related experience with hospital or retirement community admissions is preferred.
Prior related experience in public relations, sales, or marketing is preferred.

Responsibilities

Effectively communicate the community’s retirement programs; increase sales to meet established goals and prospect lead base by using a variety of contacts including but not limited to: Baptist Retirement Community residents, in-house events and seminars, and other community programs.
Conduct community tours for future residents and other visitors; communicate with Sales Counselor, Director of Marketing/Sales, Executive Director, and other team members to assist with community openings and transfer needs within Independent Living.
Respond to computer generated, telephone inquiries about community and admission requirements; maintain accurate and complete inquiry files in the Marketing and Lead Management Program; and contact prospects by telephone or correspondence to arrange tours or follow up for future admissions. Conduct tours on a flexible schedule, often meeting prospects outside regular business hours that are convenient for them.
Manage move-in projects by coordinating with other departments and contractors to deliver expected results and project completion in assigned deadlines.
Notify Director of Marketing and Sales of any delays or concerns regarding the move-in process and react quickly to resolve business issues that meet customer expectations.
Complete, review, and obtain appropriate signatures and process admission documents accurately and completely in accordance with company policies and procedures; oversee, monitor and expedite the complete move-in process.
Assist with special events for prospects, new members, and community organizations on-site.
Cultivate and maintain on-going schedule of speaking engagements and presentations at local churches, community affairs, and trade or health fairs off-site for the purpose of communicating community programs and residential life.
Assist with outreach visits to area resources that will provide immediate and future sales for the community; develop and maintain referral databases from area resources and residents; develop and maintain monthly contact with these referral sources.
Monitor, evaluate, and provide accurate Lead Management reports to the Independent Marketing Director according to established deadlines.