Mountain Sales Call Center Agent - Winter 26-27
About The Position
Mountain Sales Call Center Agents are the primary point of contact for new and returning guests visiting Aspen Snowmass. They provide guest service by answering phone calls, responding to emails and chats, processing orders, and offering recommendations to enhance the guest experience. The role sells Aspen Snowmass products and services and supports guests with product questions, website and mobile app access, and ticketing issues. Agents stay informed about company offerings, policies, and events, collaborate with departments across the organization, and share feedback with management. The position reports to the MSCC Manager and is eligible for commission-based earnings in addition to base compensation. This is a seasonal full-time position for the 2026–2027 winter season, based in Basalt. The budgeted pay rate is $23.50 per hour plus commission. Applications are accepted until December 1, 2026.
Requirements
- High school diploma or equivalent.
- At least one year of professional experience.
- Strong English communication and comprehension skills.
- Strong cash-handling skills and ability to accurately process transactions.
- Accuracy in processing payments, issuing tickets, and maintaining records.
- Strong teamwork and collaboration skills.
- Ability to interact professionally with guests, resolve concerns, and create a welcoming environment.
- Ability to quickly learn and operate point-of-sale systems, ticketing software, and other digital tools.
- Ability to troubleshoot ticketing or access issues while maintaining company policies.
- Ability to be on feet, kneel, and bend for extended periods.
- Ability to work in adverse conditions and use protective apparel or equipment to prevent exposure to the elements; work may also take place in an office environment and involve walking on slippery and uneven surfaces.
- Ability to occasionally lift, push, or pull up to 50 pounds individually or with assistance.
Nice To Haves
- College degree.
- Resort experience.
- At least one year of experience using a point-of-sale system.
- Knowledge of Spanish or Portuguese.
Responsibilities
- Sell Aspen Snowmass products and services, including lift tickets, season passes, lessons, equipment rentals, and on-mountain activities by phone.
- Answer inbound calls using sales and reservation software, providing recommendations and guest service.
- Use professional sales techniques to guide conversations and convert leads into sales.
- Answer general inquiries about Aspen Snowmass products and the surrounding area, providing personalized recommendations.
- Research, troubleshoot, and resolve guest issues; redirect calls to the appropriate department when necessary.
- Provide technical support for guests navigating the Aspen Snowmass mobile app and website login processes.
- Stay current on Aspen Skiing Company products, services, policies, and events through ongoing training.
- Maintain organized and accessible records of training materials, emails, and meeting notes.
- Build and maintain relationships with personnel across Mountain Sales, Ski & Snowboard School, Rental/Retail, Guest Services, Online Services, and Mountain Operations.
- Share feedback with management about products and procedures to improve the guest experience.
- Perform other duties as assigned.
Benefits
- Paid time off programs.
- Paid leave programs.
- Employee ski pass and dependent ski passes.
- Other company perks.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
