Mountain Sales Call Center Agent - Winter 26-27

Aspen Skiing Company • Basalt, CO

11d

About The Position

Mountain Sales Call Center Agents are the primary point of contact for new and returning guests visiting Aspen Snowmass. They provide guest service by answering phone calls, responding to emails and chats, processing orders, and recommending products and services. The role sells lift tickets, season passes, lessons, equipment rentals, and on-mountain activities, and supports guests with questions, issues, and use of the Aspen Snowmass mobile app and website. Agents stay informed about company products, services, policies, and events, and collaborate with teams across the organization to help create a seamless guest experience. The position reports to the MSCC Manager and is eligible for commission-based earnings under the Company’s commission plan, in addition to base compensation. It is a seasonal full-time position for the 2026–2027 winter season.

Requirements

• High school diploma or equivalent.
• At least one year of professional experience.
• Strong communication and comprehension skills in English.
• Strong cash-handling skills and ability to accurately process transactions.
• Accuracy in processing payments, issuing tickets, and maintaining records.
• Strong teamwork and collaboration skills.
• Ability to interact professionally with guests, resolve concerns, and create a welcoming environment.
• Ability to quickly learn and operate POS systems, ticketing software, and other digital tools.
• Ability to troubleshoot ticketing or access issues while maintaining company policies.
• Ability to be on feet, kneel, and bend for extended periods.
• Ability to work in adverse conditions and use protective apparel or equipment to prevent exposure to the elements, as well as work in an office environment; may need to walk on slippery and uneven surfaces.
• Ability to lift, push, or pull up to 50 lbs. occasionally, individually or with assistance.

Nice To Haves

• College degree preferred.
• Resort experience preferred.
• At least one year of experience using a Point-of-Sale (POS) system preferred.
• Knowledge of Spanish or Portuguese preferred.

Responsibilities

• Sell Aspen Snowmass products and services, including lift tickets, season passes, lessons, equipment rentals, and on-mountain activities, by phone.
• Answer inbound calls using sales and reservation software and provide recommendations and guest service.
• Use professional sales techniques to guide conversations and convert leads into sales.
• Respond to general inquiries about Aspen Snowmass products and the surrounding area, offering personalized recommendations.
• Research, troubleshoot, and resolve guest issues; redirect calls to the appropriate department when needed.
• Provide technical support for guests using the Aspen Snowmass mobile app and website login processes.
• Stay current on company products, services, policies, and events through ongoing training.
• Maintain organized and accessible training materials, emails, and meeting notes.
• Build and maintain relationships with personnel across Mountain Sales, Ski & Snowboard School, Rental/Retail, Guest Services, Online Services, and Mountain Operations.
• Share feedback with management about products and procedures to improve the guest experience.
• Perform other duties as assigned.

Benefits

• Paid Time Off Programs
• Paid Leave Programs
• Employee Ski Pass and Dependent Ski Passes
• Other company perks
• Commission-based earnings in accordance with the Company's commission plan, in addition to base compensation

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED