Motorcycle Service and Parts Manager

Audi Jlr Lotus Bmw Moto•Wilmington, NC

2d•Onsite

About The Position

We are seeking an experienced Motorcycle Service & Parts Manager to lead our service and parts operations in a newly built, state-of-the-art motorcycle shop in Wilmington, North Carolina. This role requires a strong background in motorcycle service, excellent organizational skills, and the ability to manage both departments effectively. We service BMW Motorcycles, Ducati Motorcycles, and other brands, serving a wide region from Charleston to Charlotte and Raleigh to Norfolk.

Requirements

Motorcycle service management, parts management, or dealership fixed operations experience preferred
High school diploma or equivalent
Strong mechanical understanding of motorcycles and service department operations
Ability to read and understand repair orders, parts diagrams, service manuals, and manufacturer procedures
Mechanical and troubleshooting knowledge, with ability to understand diagnostic and repair processes
Excellent customer service skills and strong computer competencies
Positive, professional attitude, along with an eagerness to improve and grow
Comfortable working in a dynamic, fast-paced motorcycle dealership environment
Strong teammate with the ability to collaborate with others effectively
Ability to learn new technology, repair procedures, service processes, parts systems, and manufacturer specifications
Strong leadership, communication, and organizational skills
Valid State License required
Motorcycle Endorsement required

Nice To Haves

BMW Motorrad and Ducati experience are preferred but not required
Candidates with Ducati, BMW Motorrad, Honda, Kawasaki, Yamaha, KTM, Harley-Davidson, Triumph, Suzuki, Aprilia, Indian, Victory experience and more are welcome.
North Carolina State Inspection License preferred

Responsibilities

Oversee day-to-day operations of the motorcycle service and parts departments
Manage technician workflow, repair order status, parts availability, and customer communication
Work closely with Service Advisors, Technicians, Parts Staff, and Management to keep jobs moving efficiently
Ensure repair orders are accurate, properly documented, and completed in accordance with dealership and manufacturer standards
Assist with parts ordering, inventory control, special orders, warranty parts, and backorder tracking
Maintain strong communication with customers regarding service needs, repair timelines, parts delays, and additional recommendations
Help ensure warranty repairs are completed to manufacturer specifications with proper documentation
Monitor shop productivity, efficiency, customer satisfaction, and department profitability
Support, train, and motivate team members while maintaining a positive and professional work environment
Maintain a safe, clean, organized, and professional service and parts department