District Manager Parts and Service

General Motors • Work From Home - Iowa, IA

18h • Remote

About The Position

The District Manager, Parts and Service (DMPS) is a strategic, field-based leadership role responsible for aftersales performance across an assigned region. The position partners with dealership leadership to execute GM Customer Care & Aftersales initiatives, improve customer satisfaction, and grow revenue. It uses data-driven insights, operational expertise, and consultative influence to deliver measurable results. The role reports directly to the Zone Manager - Parts & Service.

The position requires recurring travel of 50% or more to dealerships within the assigned territory. The selected candidate must reside in the Des Moines, Iowa territory or relocate to Des Moines or an approved surrounding area within 60 days of the start date. The role is categorized as remote, with residence required in an approved city within the territory. Relocation benefits may be available to eligible candidates under company policy.

The position requires the ability to legally operate a motor vehicle regularly and successfully complete a Motor Vehicle Report review. GM does not provide immigration-related sponsorship for this role.

Requirements

• Bachelor’s degree or equivalent professional experience.
• At least 3 years of experience in sales, service, or operations with a proven track record of driving revenue growth.
• Ability to travel up to 50% to locations within the territory; the position description also specifies travel of 50% or more.
• Proficiency in Microsoft Excel, including data analysis, reporting, and visualization tools.
• Must reside in the assigned Des Moines, Iowa territory or be willing to relocate to Des Moines or an approved surrounding area within 60 days of the start date.
• Ability to legally operate a motor vehicle regularly and successfully complete a Motor Vehicle Report review.
• Must not require GM immigration-related sponsorship now or in the future.

Nice To Haves

• Strong automotive industry knowledge and business acumen, particularly in service operations, warranty processes, and customer experience management.
• Excellent oral and written communication skills, including the ability to inform and persuade effectively.
• Ability to use data analytics tools to generate insights that drive revenue growth, improve operational performance, and elevate customer experience.
• Ability to manage multiple tasks and thrive in a changing environment with ambiguity.
• Ability to build and maintain strong internal and external relationships.
• Ability to drive results and lead change with confidence and clarity.
• Ability to communicate persuasively and informatively across all levels.
• Analytical thinking and data-informed decision-making skills for solving complex problems.
• Strategic business planning skills to align dealership goals with broader organizational objectives.
• Results-driven mindset, accountability, and commitment to excellence.
• Strong problem-solving skills, including identifying root causes and implementing improvements to dealership performance and customer satisfaction.
• Initiative and ability to thrive in dynamic environments.
• Strong customer focus and conflict-resolution skills.

Responsibilities

• Take ownership of district performance across revenue, customer retention, and customer experience.
• Build partnerships with dealership leadership and serve as a trusted advisor on strategic alignment.
• Drive revenue growth and achieve KPIs by executing Customer Care & Aftersales programs and initiatives.
• Lead standardized dealer contact processes focused on dealer-specific priorities and GM performance objectives.
• Analyze dealership marketing and merchandising strategies and recommend ways to increase service lane traffic.
• Develop and execute annual business plans using data-driven insights to address market challenges and operational headwinds.
• Assess dealership performance, identify trends, and implement targeted solutions and processes to improve operational efficiency and customer satisfaction.
• Manage priorities and make autonomous decisions that drive business outcomes.
• Pursue and exceed performance targets, delivering measurable improvements.
• Resolve aftersales customer concerns involving SPAC, CAC, TAC, goodwill, warranty, and policy requests.
• Monitor and achieve KPIs, including SRT objectives, NPS, customer retention, STS compliance, and EV training and compliance.
• Apply knowledge of service and parts operations, automotive parts and service systems, dealer operating reports, fixed operations analysis tools, profit department structures, and consultative selling.

Benefits

• Relocation benefits are available for candidates who qualify under company policy.
• GM describes resources intended to support employee well-being at work and at home; specific benefits are not listed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager