Motor Vehicle Clerk/Assessor Clerk

County Of Gem•Emmett, ID

About The Position

This position provides customer service and clerical support for Gem County Motor Vehicle Services and Assessor Services. The employee performs duties for both divisions, with work hours and responsibilities allocated according to workload, staffing needs, and operational priorities. Motor Vehicle Services duties are generally limited to 30 hours per week but may increase to 40 hours per week when additional coverage is needed. Motor Vehicle Services work includes processing vehicle registrations and titles, collecting fees, maintaining financial records, and helping the public with vehicle transactions. Assessor Services work includes answering calls and emails, assisting walk-in customers, scanning and filing documents, entering data, making copies, and providing general office support. The position calls for accuracy, attention to detail, professionalism, communication skills, and the ability to learn and follow applicable laws, regulations, and office procedures. The role is based in a public-facing office and may include assigned vehicle identification number (VIN) inspections outdoors. The employee must successfully pass a fingerprint-based background check meeting applicable U.S. Department of Homeland Security requirements. The position is not an employment agreement, and management may alter the job description at any time without notice.

Requirements

High school diploma or equivalent.
Successfully pass a fingerprint-based background check meeting applicable U.S. Department of Homeland Security requirements.
Strong computer skills and ability to learn new software applications, including motor vehicle systems provided by ITD and other state agencies.
Basic mathematical, reading, writing, and communication skills.
Accurate keyboarding and data entry skills; ability to type 40 words per minute is preferred.
Ability to use a 10-key calculator or equivalent digital tool.
Ability to handle financial transactions and maintain accurate records.
Ability to enter, review, and maintain information accurately, with strong attention to detail.
Ability to communicate clearly and professionally, verbally and in writing, and assist the public courteously by explaining routine processes and requirements.
Ability to organize work, prioritize responsibilities, and meet deadlines.
Ability to maintain the confidentiality and security of office records and information in accordance with applicable laws and County policies.
Ability to work independently while recognizing when assistance or supervisory review is needed.
Ability to adapt to changing priorities and perform duties across both divisions based on workload and operational needs.
Ability to complete required training and demonstrate proficiency in assigned systems and procedures.
Ability to lift and carry items weighing up to 25 pounds; sit, stand, walk, reach, bend, perform repetitive keyboarding, and operate standard office equipment as needed.
Ability to use a computer for extended periods and perform assigned VIN inspections, which may require working outdoors and moving around vehicles.
Ability to work in a public-facing office environment while maintaining accuracy and professionalism.
An equivalent combination of education, training, and experience may be considered.

Nice To Haves

General office, customer service, cashiering, or administrative experience is preferred.
40 words-per-minute keyboarding speed is preferred.
Conversational Spanish or other bilingual communication skills are helpful.
Experience working with the public in a professional setting.

Responsibilities

Process vehicle registrations, titles, license plates, and other motor vehicle transactions in accordance with applicable Idaho laws, regulations, and procedures.
Assist the public in person, by telephone, and in writing by answering questions and explaining motor vehicle requirements.
Review documents for completeness and accuracy, complete required forms, collect fees, and issue receipts.
Process financial transactions, make change, balance cash and change funds, and reconcile monies received according to established procedures.
Assist with monthly, quarterly, and year-end reports and reconciliations as authorized.
Maintain current knowledge of motor vehicle laws, regulations, policies, and procedures through state bulletins, memoranda, training, and other available resources.
Respond to written inquiries and prepare routine correspondence as authorized.
Sign documents on behalf of the County Assessor when authorized.
Perform assigned duties related to VIN inspections and other motor vehicle procedures as trained and authorized.
Answer incoming telephone calls, respond to routine questions, and direct calls to appropriate staff.
Greet and assist walk-in customers and direct inquiries to appropriate staff.
Monitor incoming emails, respond to routine inquiries as appropriate, and forward messages to appropriate staff.
Scan, copy, sort, file, and organize documents and records in electronic and paper formats.
Perform data entry and update information in computer systems, databases, and spreadsheets as assigned.
Assist with preparing, copying, scanning, and distributing correspondence, notices, forms, and other office documents.
Retrieve and organize records and documents as requested by office staff.
Sort and distribute incoming mail and prepare outgoing mail.
Provide general clerical assistance to the County Assessor and office staff.
Provide courteous, professional, and accurate customer service; maintain organized work areas and follow office procedures.
Operate computers, office equipment, and software necessary for assigned duties.
Communicate with coworkers, supervisors, other County departments, state agencies, and members of the public.
Attend training, maintain the knowledge required for assigned duties, and assist both divisions as needed.
Perform other related duties as assigned.