Vehicle Condition Assessor
About The Position
As a Vehicle Condition Assessor (VCA), you will accurately assess and document vehicle conditions for appraisals, helping deliver exceptional customer experiences and supporting quality, transparency, and efficiency in inventory management. The role collaborates with Buyers, Senior Buyers, and Purchasing Managers, assists with lot merchandising, and supports wholesale auction operations. The position includes assessing cosmetic and mechanical vehicle conditions, documenting appraisal details, optioning vehicles, creating images of wholesale vehicles for CarMax websites, and helping prepare and operate wholesale auctions. The VCA also supports inventory management, customer transfers, vehicle secures and confirmations, and onboarding new associates. The role requires following CarMax Environmental, Health and Safety requirements, maintaining a clean work area, and working outdoors in varying weather conditions.
Requirements
- Ability to deliver exceptional customer service and collaborate across departments.
- Skill in following standardized processes and maintaining accurate records.
- Strong communication skills for effective interaction with internal and external customers.
- Ability to multitask in a fast-paced environment and work independently.
- Valid driver’s license.
- Willingness to work outdoors in varying weather conditions.
- Flexibility to work nights, weekends, and holidays as needed.
- Physical ability to walk, bend, kneel, and stand for extended periods.
- Commitment to CarMax policies and professional appearance standards.
Nice To Haves
- Experience in vehicle assessments or a related automotive field.
Responsibilities
- Conduct accurate vehicle assessments and document cosmetic and mechanical conditions for appraisal analysis.
- Ensure accurate optioning of vehicles during assessments and inventory updates.
- Perform high-quality imaging of wholesale vehicles for CarMax websites.
- Support wholesale auction preparation and operations.
- Complete vehicle secures and confirmations, verify appraisal details, and resolve discrepancies.
- Assist with inventory management, customer transfers, and lot merchandising as needed.
- Collaborate with team members and assist with onboarding new associates.
- Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.
Benefits
- Up to 48 hours of sick time per year, accrued per pay period, for eligible full-time hourly or commission/incentive-eligible associates.
- Between 80 and 200 hours of vacation time per year after a 90-day waiting period, depending on years of continuous service, for eligible full-time hourly or commission/incentive-eligible associates.
- Eight hours of pay for each of six scheduled paid holidays per year, plus one floating holiday, for eligible full-time hourly or commission/incentive-eligible associates.
- Holiday Premium Pay for eligible associates who work on a scheduled holiday due to business need.
- Paid time away as needed for sick time, vacation, bereavement, jury duty, holidays, and floating holidays for full-time salaried associates, subject to manager approval.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
