Mortgage Production Administrator
About The Position
The Mortgage Production Administrator assists the mortgage sales team by reviewing mortgage applications in full and promptly contacting applicants to explain what is needed to advance their applications to processing. The role serves as a subject matter expert for the Borrower Center and monitors applications that have not transitioned, issuing notices and taking action as needed. The administrator coordinates with mortgage loan officers, mortgage lending specialists, applicants, and operations staff; manages general mailboxes and incoming requests; and reviews appraisal invoices monthly to verify disclosed and collected fees. Responsibilities may change based on the needs of the credit union.
Requirements
- High school diploma or GED required.
- Less than one year of experience.
- Ability to work effectively with sales and operations teams.
- Good communication and organizational skills.
Nice To Haves
- Some college is a plus.
Responsibilities
- Review complete loan applications, including automated underwriting findings, and request missing items needed to complete the application and transition it to processing.
- Contact applicants by phone and email to help move applications forward promptly, explain how to use the Borrower Center, upload received documents to the LOS GDR as needed, and follow up regularly.
- Issue Notices of Incompleteness when necessary, follow up when requirements are not met in a timely manner, and take appropriate action on the loan.
- Communicate and coordinate with Mortgage Loan Officers, Mortgage Lending Specialists, applicants, and the operations team regarding loan applications.
- Review and verify vendor appraisal invoices monthly, ensure the accurate fee was disclosed and collected, or coordinate collection with the loan amount.
- Monitor and manage general mailboxes and incoming requests.
- Monitor applications that have not transitioned, issuing notices and taking action as necessary.
Benefits
- Medical, dental, and vision coverage
- Life and disability insurance
- Voluntary benefit programs
- 401(k) plan with employer match
- Reimbursement and wellness programs
- Annual performance-based bonus
- Tuition reimbursement
- Fitness reimbursement
- Flexible work options
- Volunteer opportunities
- Clubs, sports, and social events
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
