Mortgage Production Supervisor

Michigan Schools and Government Credit Union • Troy, MI

15h

About The Position

The Mortgage Production Supervisor supervises and coordinates MSGCU’s mortgage consultants to achieve loan funding goals and manage sales and origination activities across the department and branch network. The role oversees mortgage loan origination, drives the sales pipeline, and ensures production metrics, financial objectives, and strategic growth goals are met in accordance with MSGCU policies and state and federal regulations while supporting the desired member experience.

The supervisor leads, develops, and retains a high-performing mortgage consultant team; manages day-to-day workflows and production; builds referral relationships; supports sales and cross-selling; monitors market and competitor activity; and promotes member service, team engagement, compliance, and continuous improvement. The role may serve as a backup originator during periods of high volume or staff absence.

The position is based in an office and branch environment, with occasional travel throughout MSGCU’s service area. Normal hours follow MSGCU’s standard branch and administrative office hours, with periodic weekends and work before or after normal hours required. Work is primarily seated, with brief periods of walking or standing and occasional lifting or moving of up to 25 pounds. The role may involve exposure to potentially hazardous conditions such as robbery; security procedures and instructions are provided annually.

Requirements

• Associate degree in Business Administration, Finance, or a related field, or an equivalent combination of education and relevant work experience.
• At least 3 years of related, progressively more responsible experience; financial-institution experience is preferred.
• High school diploma or GED at minimum.
• Thorough knowledge of lending policies and procedures sufficient to coordinate mortgage production activities and respond to team-member and member questions.
• Broad knowledge of the mortgage lending process, including processing, underwriting, closing, servicing, and secondary marketing, including rates, fees, pricing, and valuations.
• Strong background in FNMA, FHLMC, and FHA guidelines, compliance, and quality assurance.
• Ability to work independently and a high level of motivation.
• Thorough understanding of credit union lending policies and guidelines, loan programs, and qualifications.
• Strong analytical skills to ensure compliance with regulatory and corporate policies and procedures.
• Strong reasoning and mathematical ability, including the ability to review and analyze tax returns.
• Proficiency with word-processing and spreadsheet programs and mortgage-related software.
• Strong time-management skills.
• Ability to travel occasionally throughout MSGCU’s service area as business needs require.
• Ability to work periodic weekends and/or before or after normal office hours.
• Ability to occasionally lift and/or move up to 25 pounds.

Nice To Haves

• Supervisory experience.

Responsibilities

• Ensure loan funding goals are achieved and build an effective, high-performing team by recruiting, hiring, motivating, and training sales team members.
• Increase loan fundings through proactive selling techniques and solution-oriented communication.
• Supervise mortgage consultants to deliver consistent sales, service, member satisfaction, operational management, and people management.
• Help the team build and maintain relationships with branches, realtors, builders, and other external referral sources.
• Educate and coach the team on market sales opportunities and cross-selling MSGCU products and services to establish or broaden member relationships.
• Monitor competitor strategies, products, and performance in the market; inform the Mortgage Production Manager and recommend responses.
• Align individual goals with organizational objectives, promote team engagement, hold team members accountable, monitor performance, take corrective action when needed, and conduct performance evaluations.
• Direct team work by setting clear expectations, removing obstacles, delegating, and empowering team members to make decisions within their responsibilities.
• Oversee daily sales and origination operations, including workflows, pipelines, schedules, and production activities, to achieve department goals and metrics.
• Review and troubleshoot complex financing situations and serve as a backup originator during high-volume periods or staff absences.
• Assist with developing mortgage lending policies, procedures, goals, and objectives; review mortgage software updates and train team members.
• Review and address regulatory and secondary-market investor changes affecting loan origination and processing, assist with third-party quality-control audits, and provide timely responses.
• Attract, select, develop, and retain Mortgage Consultants who achieve individual and team objectives.
• Develop team members through coaching, feedback, exposure, and stretch assignments, and encourage cooperation to support prompt member service.
• Communicate effectively in writing, verbally, and through presentations; address member concerns and inquiries in a manner consistent with MSGCU values.
• Collaborate with organizational stakeholders to build trust and teamwork, improve relationships, provide high-quality member service, and meet shared objectives.
• Model honesty, integrity, authenticity, organizational values, accountability, and courage in addressing difficult issues.
• Pursue self-development, seek and apply feedback, and demonstrate resilience when facing setbacks or difficult situations.

Benefits

• Competitive salary; base pay starts at $72,800.
• Medical, dental, and vision coverage beginning on the first day.
• A choice of an HSA-eligible medical plan with no monthly premium for the employee and family.
• For team members age 21 or older, a 3% employer contribution to the 401(k), plus a 100% match on the next 7% contributed by the employee.
• 12 paid holidays.
• Up to 120 hours of PTO in the first year of service, prorated based on start date.
• Discounts on loans and phone service.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree