Mortgage Sales Supervisor

U.S. Bank•Nashville, TN

19h•Remote

About The Position

Under the general direction of upper management, the Mortgage Sales Supervisor oversees day-to-day loan origination activities for a small team of Mortgage Loan Originators. The role ensures that documents needed for processing, underwriting, and closing are obtained promptly and meets annual loan-volume origination goals set by upper management. The supervisor builds referral relationships with real estate brokers, builders, and other external sources; participates in local and state mortgage banking, realtor, and builder trade associations; and keeps current on mortgage industry knowledge and issues. The position also develops collaborative partnerships across U.S. Bank Home Mortgage and other U.S. Bank business lines to grow customer relationships and additional product sales. Responsibilities include recruiting, retaining, coaching, mentoring, and developing employees. The position requires NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z, including a criminal background and credit check. It requires at least two hours of driving per week and the ability to perform duties outside the regular place of business. The role is posted as remote, but candidates located near a U.S. Bank location are required to work onsite at least three days per week. This is a multi-level role; candidates must have at least one year of mortgage, sales, real estate, or banking experience, and the hiring level will align with their experience.

Requirements

High school diploma or equivalent.
Two or more years of mortgage sales experience.
At least one year of mortgage, sales, real estate, or banking experience for consideration; the hiring level aligns with the candidate's experience.
NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z, including successful completion and maintenance of applicable registration requirements and criminal background and credit checks.
Ability to drive two or more hours per week.
Ability to perform duties outside the regular place of business.
Demonstrated new business development and relationship management skills.
Good knowledge of sales and sales strategies.
Thorough knowledge of mortgage products and services, operations, and current market trends.
Basic knowledge of pricing and underwriting requirements of mortgage insurance companies.
Working knowledge of underwriting requirements for FNMA, FHLMC, FHA, VA, local bonding programs, and private investors, acquired through on-the-job training or real estate brokerage experience.
Familiarity with local, state, and national laws and requirements, including zoning ordinances, Truth-in-Lending, RESPA, and energy audit requirements.
Well-developed customer service and customer relations skills.
Strong attention to detail and ability to analyze financial information.
Good interpersonal, verbal, and written communication skills.

Nice To Haves

Two or more years of proven success in mortgage loan origination, consistently meeting or exceeding production goals.
Demonstrated experience coaching, mentoring, and developing mortgage loan originators to improve performance and business results.

Responsibilities

Supervise day-to-day loan origination activities for a small team of Mortgage Loan Originators.
Ensure documents required for processing, underwriting, and closing are obtained promptly from appropriate sources.
Meet annual loan-volume origination goals established by upper management.
Establish referral relationships with real estate brokers, builders, and other external sources to support a steady flow of loan volume.
Participate in local and state mortgage banking, realtor, and builder trade associations and maintain knowledge of mortgage industry developments and issues.
Build collaborative partnerships within U.S. Bank Home Mortgage and other U.S. Bank business lines to grow customer relationships and additional product sales.
Interview and recruit new talent.
Retain, coach, mentor, and develop employees through employee development and positive engagement.

Benefits

Medical, dental, and vision healthcare coverage.
Basic term and optional term life insurance.
Short-term and long-term disability insurance.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation of two to five weeks, depending on salary grade and tenure.
Up to 11 paid holidays.
Adoption assistance.
Sick and Safe Leave accruals of one hour per 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase.
Pension.