Mortgage Sales Supervisor

U.S. Bank•Nashville, TN

2d•Remote

About The Position

Under the general direction of upper management, the Mortgage Sales Supervisor oversees day-to-day loan origination activities for a small team of Mortgage Loan Originators. The role ensures documents needed for processing, underwriting, and closing are obtained on time and meets annual loan-volume origination goals set by upper management. It develops referral relationships with real estate brokers, builders, and other external sources; participates in local and state mortgage banking, realtor, and builder trade associations; and maintains knowledge of mortgage-industry developments and issues. The supervisor also builds partnerships within U.S. Bank Home Mortgage and other U.S. Bank business lines to grow customer relationships and additional product sales, and recruits, develops, engages, and retains employees. The position requires National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z, including a criminal background and credit check. It has multiple levels and is open to candidates with at least one year of mortgage, sales, real estate, or banking experience; hiring level will align with experience. The role also requires at least two hours of driving per week. It is posted as remote, but candidates located near a U.S. Bank location must work onsite at least three days per week.

Requirements

High school diploma or equivalent.
Two or more years of mortgage sales experience.
NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z, including the required criminal background and credit check.
At least two hours of driving per week.
Ability to perform duties outside the employee’s regular place of business.
Ability to comply with U.S. Bank policies and procedures, including its Code of Ethics and Business Conduct and workplace conduct and safety policies.

Nice To Haves

Demonstrated new-business development and relationship-management skills.
Good knowledge of sales and sales strategies.
Thorough knowledge of mortgage products and services, operations, and current market trends.
Basic knowledge of pricing and underwriting requirements of mortgage insurance companies.
Working knowledge of underwriting requirements for FNMA, FHLMC, FHA, VA, local bonding programs, and private investors, gained through on-the-job training or real estate brokerage experience.
Familiarity with local, state, and national laws, including zoning ordinances, Truth-in-Lending, RESPA, and energy-audit requirements.
Well-developed customer service and customer-relations skills.
Strong attention to detail and ability to analyze financial information.
Good interpersonal, verbal, and written communication skills.
Two or more years of proven success in mortgage loan origination, consistently meeting or exceeding production goals.
Demonstrated experience coaching, mentoring, and developing mortgage loan originators to enhance performance and drive business results.

Responsibilities

Supervise day-to-day loan origination functions for a small team of Mortgage Loan Originators.
Ensure documents required for processing, underwriting, and closing are secured in a timely manner.
Meet annual loan-volume origination goals established by upper management.
Establish referral-source relationships with real estate brokers, builders, and other external sources to generate loan volume.
Participate in local and state mortgage banking, realtor, and builder trade associations and maintain knowledge of mortgage-industry developments and issues.
Build collaborative partnerships within U.S. Bank Home Mortgage and other U.S. Bank business lines to grow customer relationships and additional product sales.
Interview and recruit new talent, and retain employees through development and positive engagement.
Coach, mentor, and develop mortgage loan originators to improve performance and business results.

Benefits

Medical, dental, and vision healthcare.
Basic term and optional term life insurance.
Short-term and long-term disability insurance.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation of two to five weeks, depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase plan.
401(k) contribution and pension, subject to eligibility requirements.