Mortgage Operations Supervisor

Granite Credit Union•Millcreek, UT

12d•Onsite

About The Position

The Mortgage Operations Supervisor supports the mortgage department by overseeing daily processing activities and assisting staff to ensure loans are completed accurately, efficiently, and in compliance with credit union policies, investor guidelines, and regulatory requirements. The role works hands-on with loan files, guides team members, and helps maintain a smooth, member-focused mortgage process. The position is based at the Main Branch at 3675 S 900 E, Millcreek, UT 84106. It is full-time, 40 hours per week, with some Saturdays required, and reports to the VP Consumer and Mortgage Lending. The employee must comply with company policies and procedures and applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Other duties may be assigned.

Requirements

Two to five years of similar or related experience.
Ability to organize and analyze financial information.
Proficiency in mortgage software and tools, including spreadsheet and word processing applications.
High school diploma or equivalent.
Basic computer operating skills, including email and Microsoft Office.
Ability to work 40 hours per week, with some Saturdays required.

Responsibilities

Exhibit outstanding member service by applying Granite Credit Union Service Standards and Core Values.
Supervise daily mortgage operations to ensure accuracy, timeliness, and quality service for members.
Guide and support mortgage operations staff, including answering questions, handling escalations, and providing procedural training.
Process mortgage loans according to credit union and investor standards; review incoming documents for accuracy and completeness, update systems, verify borrower data, compute ratios, and resolve discrepancies with borrowers and loan originators.
Order and review credit reports, appraisals, surveys, and title commitments as needed for loan closings.
Prepare and send required loan documentation, including commitment letters and adverse action notices.
Track timelines with lenders, vendors, and borrowers to facilitate loan processing and closings.
Address escalations, conduct second-level reviews, interact with members to resolve questions, and follow up on required documentation.
Administer the Loan Origination System and other mortgage systems.
Oversee mortgage department reporting, including monthly internal reports, compliance reporting, and MERS reporting.
Stay informed about loan programs, documentation requirements, and agency and investor guidelines, and provide staff guidance on processing standards and compliance updates.
Recommend workflow improvements to enhance the member experience and operational productivity.
Handle reconveyance, mortgage payoff, and subordination requests.
Promote a professional appearance and attitude.
Attend meetings as required.
Perform other duties as assigned.
Comply with company policies and procedures and applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.