Mortgage Operations Internship

Park National Bank•Newark, OH

9d•Hybrid

About The Position

The Mortgage Operations Intern supports projects and daily work in an assigned banking department. The intern helps document workflows, track milestones, and contribute to process improvement initiatives. They perform basic data analysis using Excel or Encompass reports to identify trends, exceptions, and operational bottlenecks, and collaborate with team members on summaries, dashboards, or presentations that support decision-making and operational transparency. With guidance from team leads, the intern runs a small-scale process improvement project, such as streamlining a document tracking workflow or improving a reporting template. The role includes learning about Park’s brand, culture, and history; developing an understanding of department operations, processes, procedures, and performance standards; presenting project results as requested; and networking with associates, leaders, and executives across the bank. The intern completes required training, seeks additional learning opportunities, participates in end-of-term performance reviews, and provides feedback on the experience. They are expected to follow the Bank’s compliance and risk management requirements, policies, and procedures, and to provide a consistent, high level of service within the Bank’s Serving More standards. Other duties may be assigned. The position is full-time, 40 hours per week, on a hybrid schedule, with onsite work Monday, Wednesday, and Friday and remote work Tuesday and Thursday. The office is in the Alford Building in downtown Newark, Ohio. The position is not eligible for sponsorship.

Requirements

High school diploma or equivalent.
Currently pursuing an undergraduate degree in a relevant area of study at a college or university.
Experience with Microsoft Excel and basic data analysis skills.
Strong attention to detail, analytical thinking, effective communication, initiative, curiosity, time management, and organization.

Responsibilities

Support mortgage operations projects by documenting workflows, tracking milestones, and contributing to process improvement initiatives.
Perform basic data analysis using Excel or Encompass reports to identify trends, exceptions, and operational bottlenecks.
Collaborate with team members to prepare summaries, dashboards, or presentations that support decision-making and operational transparency.
Run a small-scale process improvement project with guidance from team leads.
Learn about Park’s brand, culture, and history.
Develop an understanding of department operations, processes, procedures, and performance standards.
Contribute to projects and daily work in the assigned banking department.
Present project results to the appropriate audience as requested.
Network with associates, leaders, and executives across the bank to develop relationships.
Complete required training in a timely manner and seek additional learning and development opportunities.
Participate in end-of-term performance reviews and provide detailed feedback, including suggestions for improvement.
Maintain awareness of and adhere to the Bank’s compliance requirements, risk management concepts, expectations, policies, and procedures, applying them to daily tasks.
Deliver a consistent, high level of service within the Bank’s Serving More standards.
Perform other duties as assigned.