Mortgage Operations Floater

Tennessee Housing Development Agency•Nashville, TN

About The Position

Provides flexible support across file intake, processing, underwriting, and lender support functions to help meet production goals, compliance requirements, and pipeline deadlines. The role serves as backup to Mortgage Coordinators and Underwriting during absences or periods of high production, moving between work units according to volume demands and operational priorities. The employee maintains productivity and quality standards across assignments and may support other areas of the division as needed, including duties specified by the Mortgage Underwriting Manager and the Director.

Requirements

High school diploma or equivalent GED.
Three years of directly related mortgage underwriting approval experience or quality control compliance experience.
Recent employment in the mortgage banking underwriting or compliance field.
Experience working in a deadline-driven, fast-paced environment.
Knowledge of FHA, VA, USDA/RHS, Freddie Mac, Fannie Mae, and PMI regulations.
Knowledge of CFPB closing guidelines.
Ability to adapt and transition between work assignments.
Ability to manage multiple tasks and duties effectively.
Strong interpersonal, problem-solving, organizational, communication, and customer service skills.
Strong initiative and time-management skills, including consistently meeting deadlines.
Ability to adjust to frequent procedural changes.
Ability to document regularly, thoroughly, accurately, and completely.
High level of attention to detail and accuracy.
Good and consistently fair judgment, courtesy, and tact when dealing with staff and the public.
Computer literacy and proficiency in Microsoft Word, Excel, Outlook, and the internet, with the ability to adapt to other computer systems.

Nice To Haves

Five years of experience is preferred.
Government delegated underwriting authority is preferred.

Responsibilities

Serve as primary backup to Mortgage Coordinators and Underwriting during staff absences or high production, moving between work units based on volume demands and operational priorities.
Adjust assignments to address volume fluctuations, staffing shortages, and critical pipeline deadlines.
Maintain productivity and quality standards regardless of assigned functions.
Review and validate loan files for completeness, accuracy, and compliance with agency, investor, and program requirements.
Identify documentation deficiencies and coordinate corrections with lenders or internal staff.
Assist management in monitoring loan pipeline activity and balancing workloads.
Review and clear underwriting conditions and issue loan approvals.
Serve as a resource for lenders regarding submission requirements, loan status, and condition resolution.
Communicate with lenders, investors, and internal stakeholders to resolve issues and facilitate workflow completion.
Support other areas in the division as necessary or as time allows, and perform other duties specified by the Mortgage Underwriting Manager and the Director.