Operations Floater Technician

Health System Services•Tonawanda, NY

5d•Onsite

About The Position

The Operations Floater Technician provides flexible, cross-trained support across Health System Services’ Delivery, Warehouse, and Biomedical departments. Assignments may change throughout the day based on staffing, workload, and business priorities. The technician is expected to take initiative, adapt to changing assignments, communicate with department leaders, complete required training, and perform only tasks for which they have been trained and authorized. Delivery support includes delivering, picking up, installing, and maintaining durable medical equipment; educating patients, caregivers, and family members on equipment use and care; completing delivery documentation; and operating and checking a company vehicle in compliance with safety procedures. Warehouse support includes receiving and storing equipment and supplies, preparing orders, maintaining inventory and organized work areas, and cleaning and separating returned equipment according to established procedures. Biomedical support includes helping track and prepare equipment for inspection or service, performing authorized equipment checks and basic maintenance, documenting work, and referring tasks outside the technician’s training or authorization to qualified biomedical personnel. The role requires adherence to company policies, safety and infection-prevention procedures, privacy and confidentiality requirements, and proper equipment-handling practices. The technician must report hazards, incidents, equipment failures, and service concerns promptly and maintain accurate records. The position is based in Tonawanda, New York, and is scheduled Monday through Friday, 8:30 a.m. to 5:00 p.m. Compensation is $20.00–$24.00 per hour, depending on experience.

Requirements

Valid state-issued driver’s license in the state where the employee works.
High school diploma or GED.
Experience in delivery, warehouse operations, durable medical equipment, healthcare support, equipment maintenance, or a related field.
Basic mechanical skills.
Initiative to recognize when help is needed and take appropriate action without repeated direction.
Adaptability to move between departments and assignments with a cooperative attitude and willingness to learn.
Dependability, including arriving prepared, following through on commitments, and completing assignments consistently.
Attention to detail in documentation and in following equipment-handling and safety procedures.
Service-oriented approach and commitment to treating patients, customers, and coworkers with professionalism, patience, and respect.
Excellent verbal and written communication skills.

Responsibilities

Provide coverage across Delivery, Warehouse, and Biomedical departments based on staffing levels, workload, and operational priorities.
Adapt to changing assignments, schedules, and work environments while maintaining a positive, team-focused attitude.
Identify work that needs to be completed, seek direction when priorities are unclear, and remain productive between coverage assignments.
Complete assigned training and maintain the knowledge and demonstrated competency needed to support each department.
Communicate with department leaders about assignments, work progress, outstanding needs, and handoffs.
Follow department-specific procedures and perform only tasks for which training and authorization have been completed.
Deliver, pick up, install, and maintain durable medical equipment at various locations while following safety protocols.
Educate patients, family members, and caregivers on safe equipment use, maintenance, and troubleshooting within the scope of training.
Confirm delivery and pickup details and complete required documentation accurately and promptly.
Operate a company-owned vehicle in compliance with safety standards, perform routine vehicle checks, and report concerns.
Receive, inspect, sort, store, pick, prepare, stage, and load equipment, supplies, and shipments.
Assist with inventory counts, stock replenishment, and documentation of equipment movement.
Clean and disinfect returned equipment; keep clean, soiled, ready-for-use, and repair-pending equipment separated and identified.
Maintain organized storage areas and safe workspaces; report inventory discrepancies, missing components, damaged equipment, and supply needs.
Assist with equipment intake, identification, tracking, and preparation for inspection or service.
Perform assigned equipment checks, basic functional testing, preventive maintenance, and minor repairs only after completing required training and receiving authorization.
Document inspection findings, maintenance activities, equipment status, and service work accurately.
Identify equipment concerns and remove or segregate equipment from service according to established procedures.
Assist with parts organization, supply inventory, and preparation of equipment for return to service; refer work beyond training, competency, or authorization to qualified biomedical personnel.
Follow company policies, safety requirements, infection-prevention procedures, privacy and confidentiality requirements, and approved PPE and equipment-handling practices.
Promptly report safety hazards, incidents, equipment failures, and service concerns.
Participate in training, team meetings, and process-improvement activities.

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k) with 3% company contribution after one year and 1,000 hours worked
Generous PTO and vacation
9 paid holidays
Optional short-term disability
Company-paid long-term disability
Free confidential Employee Assistance Program
Tuition reimbursement program with Niagara University, including savings on master's degree programs
Community programs that support giving back