Supervisor, Operations (Floater)

DSV•Goodyear, AZ

3d•Onsite

About The Position

The Operations Supervisor oversees labor management and the planning and execution of daily inbound, outbound, product slotting, and customer communication activities. Responsibilities include coordinating labor schedules, space utilization, equipment, and staffing. The supervisor manages receiving, warehousing, and shipping in accordance with company service and cost objectives, and supports performance, safety, quality, and compliance with corporate and site-specific policies. This floating role typically works a mid-shift schedule and provides flexible operational support and shift coverage based on business needs, including nights and weekends. Schedules may vary, and the company will make reasonable efforts to provide advance notice of changes; senior leadership may change the schedule with 24 hours' notice. The supervisor may assist with physical operations as needed and must work overtime as dictated by business needs. The position is based in a warehouse environment in Goodyear, Arizona. Warehouse temperatures are unregulated and may range from mild to moderate in warmer and colder months. Noise is usually low to moderate; exposure to fumes, airborne particles, or toxic or caustic chemicals is rare. Physical activities include occasional bending, frequent walking and standing, constant sitting, and lifting, carrying, pushing, or pulling 11–20 pounds, as well as reaching above shoulder level, squatting, or kneeling. The expected base pay range is $65,000–$75,000 annually. Benefits information is available through DSV's Benefits Showcase; offerings, coverage, and eligibility may vary by location and division.

Requirements

High school diploma or GED.
At least 3 years of experience in a logistics, distribution, or relevant environment.
At least 1 year of supervisory experience.
English reading, writing, and verbal communication skills.
Proficiency in Microsoft Office, including Excel, Word, and PowerPoint.
Ability to use RF scanners and WMS functions.
Basic to intermediate mathematical skills for verifying product quantities, counting inventory, and related duties.
Strong attention to detail and accuracy, with the ability to complete tasks in a timely manner.
Good organizational, personnel, communication, leadership, supervision, and planning skills.
Ability to adapt effectively to change and thrive in a fast-paced work environment.
Ability to work overtime as dictated by business needs, whether mandatory or voluntary.
Ability to work in unregulated warehouse temperatures that may range from mild to moderate in warmer and colder months.
Ability to perform the stated physical activities and handle loads of 11–20 pounds.

Nice To Haves

Prior material handling equipment (MHE) certification or knowledge of basic MHE operation.
Satisfactory completion of a forklift training program.

Responsibilities

Conduct staff meetings to review work activities, plan operations, and support continuous improvement.
Keep senior management and client representatives informed of critical operational issues.
Develop systems and procedures for managing operations, equipment, and products safely and profitably in accordance with company policies and procedures.
Manage operations to meet productivity, service, cost, client KPI, and quality-system objectives, and comply with the site's operating agreement.
Implement and report cost-saving measures and suggest ways to improve operational efficiency.
Supervise, counsel, motivate, and, when needed, discipline team members; provide direction and support to Human Resources.
Assist with hiring, training, and professional development programs, and participate in performance evaluations and related HR activities.
Plan daily work by reviewing work orders, arrival notices, and customer instructions; prioritize work based on deadlines and resources and assign duties to warehouse staff.
Review pending jobs and operational trends, and plan warehouse-space reorganization or adjustments to supplies, equipment, or staffing.
Train new staff or delegate training, assess trainees' progress, and assign additional duties as appropriate.
Monitor the quantity and quality of work throughout the day and provide guidance and advice.
Assign experienced team members supervisory or lead duties and keep the manager informed of progress or problems requiring attention.
Hold regular warehouse staff meetings to review status, discuss improvement ideas, and share developments.
Assist with physical operations as needed and deploy team members according to their skills and operational needs.
Support team motivation, customer satisfaction, and team members' growth and development.
Provide input to and conduct annual performance reviews for team members.
Support and train team members in adherence to corporate and client standard operating procedures.
Participate in cross-training activities to build knowledge across areas and provide backup support when needed.