Floater
About The Position
The Floater/Member Services Representative is an as-needed, per-diem position with no guaranteed schedule and a minimum requirement of 16 hours per month. The role is the first point of contact for members and guests, providing customer service, responding to membership inquiries, and processing membership transactions. The representative helps create a clean, comfortable, friendly “Judgement Free Zone®” and supports a positive member experience through professional interactions and knowledge of club culture, policies, and procedures. The position is on-site at FG Fitness Boardman LLC in Youngstown, Ohio, and is designated as a day-shift, part-time role. The work takes place indoors, with exposure to noise, dust, cleaning chemicals, and gym equipment. It involves extended periods of standing and walking and may require lifting up to 50 pounds, as well as other movements and physical tasks. Benefits listed include medical, dental, and vision insurance; paid time off; a free Black Card membership; retirement savings plans; flexible spending accounts; and additional insurance and benefits.
Requirements
- Must be at least 18 years of age.
- Must be able to work on-site; this is not a remote position.
- Upbeat, professional, and positive attitude and strong work ethic.
- Reliable, punctual, and dependable.
- Professional, respectful, and solutions-oriented in interactions with members and employees.
- Commitment to cleanliness and creating a positive member experience.
- Ability to learn and apply company cleaning practices, policies, and procedures.
- Ability to read and follow verbal and written instructions.
- Obtain and maintain CPR/AED certification within required timeframes.
- Obtain tanning certification within company-required timeframes.
- Submit to a National Sex Offender Registry search.
- For Utah locations, participate in E-Verify.
- Ability to perform the role’s physical duties, including prolonged standing and walking, frequent movement such as bending and reaching, and lifting up to 50 pounds.
- Ability to perform CPR and operate equipment as needed.
- Ability to communicate verbally in person and by phone.
- Normal vision and hearing, with or without correction.
Nice To Haves
- High school diploma or equivalent.
- Prior experience working in a club fitness setting.
- Basic understanding of cleaning chemicals and safety standards.
Responsibilities
- Greet members, prospective members, and guests in a friendly and professional manner.
- Provide outstanding customer service and respond promptly and courteously to member questions and concerns.
- Assist members with account inquiries, account changes, and billing questions.
- Explain Planet Fitness memberships and amenities; assist prospective members with tours and sign-ups.
- Promote and explain membership specials and upgrades, including Black Card membership, and meet or exceed membership and customer service goals.
- Check members into the system using the club’s POS system.
- Answer phones professionally and efficiently.
- Process new memberships, cancellations, and payments accurately.
- Follow opening and closing procedures as assigned.
- Inform the Assistant Manager or General Manager of issues as needed.
- Perform assigned cleaning duties throughout the shift and help keep restrooms, locker rooms, workout areas, and the rest of the facility clean and neat.
- Return weights to the appropriate rack area and regularly walk the floor to help keep the club clean, organized, and safe.
- Refill cleaning stations and supplies as needed.
Benefits
- Medical, dental, and vision insurance.
- Paid time off (PTO).
- Free Black Card membership.
- 401(k) and Roth retirement savings plans.
- Healthcare and dependent care flexible spending accounts.
- Short-term disability, long-term disability, term life insurance, and other benefits.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
