Floater

Planet Fitness - TG3E/CM3 • Piqua, OH

1d • Onsite

About The Position

The Floater/Member Services Representative is a per diem, as-needed position with no guaranteed schedule and a minimum requirement of 16 hours per month. This on-site role is the first point of contact for members and guests and supports a welcoming, clean, comfortable, and friendly “Judgement Free Zone®” environment. The representative provides professional customer service, handles membership questions and transactions, and helps ensure a positive club experience through prompt support and knowledge of club culture, policies, and procedures.

The position is based at FG Fitness Piqua LLC in Piqua, Ohio. It is part-time, pays $11.00, and has a weekend shift. The working environment is indoors, with exposure to noise, dust, cleaning chemicals, and gym equipment. The role involves prolonged standing and walking, and may require frequent stooping, bending, kneeling, climbing, reaching, twisting, repetitive hand movement, and lifting up to 50 pounds. The employee must be able to perform CPR and operate equipment as needed, and communicate in person and by phone.

Requirements

• Must be at least 18 years old.
• Must be able to work on-site; this is not a remote position.
• Must work at least 16 hours per month; the position has no guaranteed schedule and is as needed.
• Upbeat, professional, and positive attitude and strong work ethic.
• Reliable, punctual, and dependable.
• Professional, respectful, and solutions-oriented in interactions with members and employees.
• Commitment to cleanliness and creating a positive member experience.
• Ability to learn and apply company cleaning practices, policies, and procedures.
• Ability to read and follow verbal and written instructions.
• Obtain and maintain CPR/AED Certification within required timeframes.
• Obtain Tanning Certification within company-required timeframes.
• Must submit to a National Sex Offender Registry search.
• Must be able to perform the listed physical duties, including lifting up to 50 pounds, and perform CPR and operate equipment as needed.
• Normal vision and hearing, with or without correction.

Nice To Haves

• High school diploma or equivalent.
• Prior experience working in a club fitness setting.
• Basic understanding of cleaning chemicals and safety standards.

Responsibilities

• Greet members, prospective members, and guests in a friendly and professional manner.
• Provide outstanding customer service and respond to member questions and concerns promptly and courteously.
• Assist members with account inquiries, changes, and billing questions.
• Explain Planet Fitness memberships, amenities, current specials, and upgrades, including the Black Card membership.
• Assist prospective members with tours and sign-ups, and work toward membership and customer service goals.
• Check members into the club using the club’s POS system.
• Answer phones professionally and efficiently.
• Accurately process new memberships, cancellations, and payments.
• Follow assigned opening and closing procedures.
• Inform the Assistant Manager or General Manager of issues as they arise.
• Perform assigned cleaning duties and help maintain cleanliness in restrooms, locker rooms, workout areas, and throughout the facility.
• Return weights to their appropriate rack areas and regularly walk the floor to keep the club clean, organized, and safe.
• Refill cleaning stations and supplies as needed.

Benefits

• Medical, dental, and vision insurance.
• Paid time off (PTO).
• Free Black Card membership.
• 401(k) and Roth retirement savings plans.
• Healthcare and dependent care flexible spending accounts.
• Short-term disability insurance, long-term disability insurance, term life insurance, and other benefits.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed