Floater

Planet Fitness - TG3E/CM3 • Defiance, OH

10d • Onsite

About The Position

The Floater/Member Services Representative is an onsite, per-diem, as-needed role with no guaranteed schedule and a minimum requirement of 16 hours per month. As the first point of contact for members and guests, the representative provides friendly, professional customer service, handles membership inquiries and transactions, and helps maintain a clean, comfortable, and welcoming “Judgement Free Zone®.” The role supports a positive member experience through prompt assistance and knowledge of club culture, policies, and procedures.

The position is based at FG Fitness Defiance LLC in Defiance, Ohio. The work takes place indoors and involves exposure to noise, dust, cleaning chemicals, and gym equipment. Employees must be able to perform the listed duties, with reasonable ADA accommodations as applicable.

Requirements

• Must be at least 18 years of age.
• Must be able to work onsite; the position is not remote.
• Upbeat, professional, and positive attitude, with a strong work ethic.
• Reliable, punctual, and dependable.
• Professional, respectful, and solutions-oriented in interactions with members and employees.
• Commitment to cleanliness and creating a positive member experience.
• Ability to learn and apply company cleaning practices, policies, and procedures.
• Ability to read and follow verbal and written instructions.
• Must obtain and maintain CPR/AED Certification within required timeframes.
• Must obtain Tanning Certification within company-required timeframes.
• Must submit to a National Sex Offender Registry search.
• Ability to perform prolonged standing and walking, frequent stooping, bending, kneeling, climbing, reaching, twisting, and repetitive hand movements; lifting up to 50 pounds may be required.
• Ability to perform CPR, operate equipment as needed, and verbally communicate in person or by phone.
• Normal vision and hearing, with or without correction.

Nice To Haves

• High school diploma or equivalent preferred.
• Prior experience working in a club fitness setting.
• Basic understanding of cleaning chemicals and safety standards.

Responsibilities

• Greet members, prospective members, and guests in a friendly and professional manner.
• Provide outstanding customer service and respond promptly and courteously to member questions and concerns.
• Assist members with account inquiries, account changes, and billing questions.
• Explain Planet Fitness memberships and amenities, assist potential members with tours and sign-ups, and promote current membership specials and upgrades.
• Meet or exceed membership and customer service goals.
• Check members into the system using the club’s POS system.
• Answer phones professionally and efficiently.
• Accurately process new memberships, cancellations, and payments.
• Follow assigned opening and closing procedures.
• Inform the Assistant Manager or General Manager if issues arise.
• Perform assigned cleaning duties and help maintain clean restrooms, locker rooms, workout areas, and other club spaces.
• Return weights to the appropriate rack areas and regularly walk the floor to keep the club clean, organized, and safe.
• Refill cleaning stations and supplies as needed.
• Obtain and maintain CPR/AED Certification and Tanning Certification within company-required timeframes.

Benefits

• Medical, dental, and vision insurance.
• Paid time off (PTO).
• Free Black Card Membership.
• 401(k) and Roth Retirement Savings Plans.
• Healthcare and dependent care flexible spending accounts.
• Short-term disability, long-term disability, term life insurance, and other benefits.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed