Mortgage Operations - Mortgage Loan Processing Manager

NBH Bank•Kansas City, MO

48d

About The Position

The Mortgage Loan Processing Manager leads the mortgage processing function, ensuring loans move efficiently from application through underwriting and closing. The role oversees daily workflow, staff performance, compliance, and service to internal partners and clients. The manager coaches and develops processors, improves operational processes, and ensures loan files meet regulatory, investor, and company quality standards. The position supervises and mentors the mortgage processing team, including hiring, onboarding, training, leading team meetings, and reinforcing accountability. It coordinates with loan officers, underwriters, and processors; manages pipeline distribution and escalated issues; improves procedures; and supports compliance and quality assurance. The manager serves as a point of contact for escalations, communicates proactively with partners and clients, reviews weekly pipeline and production reports, and supports special projects, including work with the Underwriting and Operations Director. The role also requires motivating employees, providing coaching and corrective action when needed, fostering a collaborative team environment, implementing changes with department managers, resolving daily problems, and maintaining respectful relationships with clients and associates. Driving may be required, and travel is estimated at 10–25% of the time. Overtime may be necessary, typically no more than 5%.

Requirements

Associate’s degree or equivalent experience.
At least 5 years of experience managing a mortgage loan processing team.
A valid driver’s license may be required; it cannot be a learner’s, restricted, or to-and-from-work-only license, and driving history must meet the Bank’s standards.
Ability to work overtime as necessary, typically no more than 5%.
Ability to travel, estimated at 10–25% of the time.
Ability to grasp, push, pull, lift, bend, raise, and hold hands and arms overhead when completing certain tasks.

Nice To Haves

Bachelor’s degree.
Encompass or loan origination system (LOS) expertise.
Experience with process improvement methodologies.
Strong regulatory knowledge.
Excellent communication skills.
Ability to manage competing priorities.
Proficiency in MS Office.
Leadership and problem-solving skills.

Responsibilities

Lead and manage the mortgage processing team, including supervising, mentoring, hiring, onboarding, and training associates.
Lead team meetings, reinforce accountability, and provide coaching and corrective action when necessary.
Oversee daily processing workflow and ensure loans are processed on time from application to underwriting and closing.
Redistribute pipelines based on volume and review weekly pipeline and production reports.
Troubleshoot escalated processing issues and resolve daily operational problems.
Improve procedures to increase accuracy and efficiency.
Ensure compliance with TRID, RESPA, TILA, HMDA, BSA/AML, and OFAC requirements.
Maintain audit-ready loan files and stay current with regulatory and investor guideline changes.
Ensure files meet regulatory, investor, and company quality standards.
Foster collaboration among loan officers, underwriters, and processors, and create a team environment that supports timely and efficient transactions.
Serve as a point of contact for escalations and communicate proactively with internal partners and clients.
Collaborate with department managers to implement required changes.
Assist the Underwriting and Operations Director with projects as needed.
Build rapport with clients and associates and treat others with respect and consideration.