Mortgage Loan Servicing Default Solutions Processing

Regions Bank • Memphis, TN

2d • Hybrid

About The Position

At Regions, the Default Solutions Processing Specialist resolves delinquency status for past-due customer accounts through in-house recovery or a third party. The role works with customers and outside agencies or counsel to resolve delinquencies while minimizing company interest losses, collects delinquent payments, ensures files and paperwork are accurate and complete, and contacts outside parties to collect or clarify documentation. The specialist also supports compliance with risk management programs, rules, regulations, and cybersecurity practices, identifies process improvement opportunities, and applies disciplined change management practices.

The position is based at the Poplar Main location in Memphis, Tennessee. Onsite work is required until approved to transition to a hybrid schedule; hybrid arrangements are subject to business needs and performance expectations. The schedule is Monday through Friday, either 7:30 AM–4:30 PM or 8:00 AM–5:00 PM. The role tracks time and is eligible for overtime for hours worked over 40 in a week under the Fair Labor Standards Act.

Requirements

• High school diploma or GED.
• Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance.
• Ability to work in a fast-paced environment.
• Detail-oriented.
• Proficiency in Microsoft Excel and Word.
• Strong customer service skills.
• Strong organizational skills.

Nice To Haves

• Bankruptcy servicing experience.
• Loan servicing or consumer lending experience.
• Collections and delinquency resolution experience.
• Strong analytical and research skills.
• Knowledge of banking regulations and compliance requirements.
• Background in bankruptcy servicing, mortgage servicing, consumer loan operations, or default management.

Responsibilities

• Work with customers directly or through outside agencies or counsel to resolve account delinquency status while minimizing company interest losses.
• Collect delinquent payments.
• Ensure files and paperwork are properly and accurately completed.
• Contact outside parties to collect or clarify documentation.
• Ensure compliance with risk management programs, rules and regulations, and cybersecurity practices.
• Identify opportunities for and support process improvements.
• Apply disciplined change management practices.

Benefits

• Paid vacation and sick time.
• 401(k) with company match.
• Medical, dental, and vision benefits.
• Disability benefits.
• Health savings account.
• Flexible spending account.
• Life insurance.
• Parental leave.
• Employee assistance program.
• Associate volunteer program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED