Default Loan Servicing Specialist - ServiceMac

First American•Usa, SC

6d•Remote

About The Position

Service mortgage accounts to ensure foreclosure and other default activities comply with state and federal laws, as well as investor, insurer, agency, and company guidelines. This role manages foreclosure activities and timelines on assigned files, with particular emphasis on activities leading up to and including the First Legal Action. It also supports early-stage, late-stage, reporting, and litigation work in the default loan servicing process. Work is performed within established workflows, deadlines, goals, and procedures to improve timelines and attorney performance.

Requirements

High school diploma or equivalent, or a combination of education and experience.
At least 3 years of directly related experience, such as mortgage foreclosure, bankruptcy, and/or legal work.
Good verbal and written communication skills.
Strong attention to detail and ability to follow strict guidelines and procedures.
Ability to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary internal and external customer service.
Ability to work independently and complete assignments within provided instructions, routines, and accepted practices.
Strong interpersonal skills.
Self-motivated and able to take initiative.
Ability to manage multiple tasks and respond quickly to emergent problems.

Nice To Haves

GSE and government experience.
Experience with MSP and LoanSphere.
Working knowledge of Windows, Microsoft Word and Excel, the Internet, and Microsoft Outlook.
Working knowledge of fundamental foreclosure concepts, practices, and procedures.

Responsibilities

Service mortgage accounts to ensure foreclosure activities comply with applicable laws and investor, insurer, agency, and company guidelines.
Ensure First Legal Actions are completed by established deadlines by managing impediments and requesting extensions when needed.
Review foreclosure files to confirm default timeframes and regulatory and statutory compliance requirements have been met.
Manage foreclosure proceedings on assigned cases by interacting with and instructing mortgagors, attorneys, investors, insurers, trustees, appraisers, and other involved parties.
Monitor attorney performance by reviewing proceedings, records, and timeframes, and work system and database activities throughout the foreclosure process.
Follow up on outstanding requests and telephone calls from internal and external partners.
Audit accounts for expense compliance and ensure proper application to the system of record.
Research loans with questionable items, including payment application issues and other situations that arise.
Review and respond to audit and quality-control requests.
Report litigated and class-action matters to management.
Analyze assigned portfolios, including performance, timelines, characteristics, and status, to ensure foreclosure compliance.
Manage exception reporting used as key controls to minimize risk.