Default Loan Servicing Specialist - Foreclosure

First American•Fort Mill, SC

1d•$21 - $28

About The Position

ServiceMac, a mortgage sub-servicing entity, is seeking a Default Loan Servicing Specialist to manage foreclosure activities. The role monitors and completes activities leading up to and including the First Legal Action, ensuring compliance with statutory and regulatory requirements and company guidelines. The specialist manages foreclosure timelines and workflow processes for files where foreclosure has been initiated, working to improve timelines and attorney performance in accordance with established rules, goals, and objectives. The position services mortgage accounts and oversees foreclosure proceedings for assigned cases. It involves reviewing files for compliance, meeting First Legal Action deadlines, coordinating with internal and external parties, monitoring attorney performance, researching account issues, auditing expenses, responding to quality-control requests, reporting litigation matters to management, analyzing portfolio performance, and managing exception reports. The typical education requirement is a high school diploma or equivalent, or a combination of education and experience. The role typically requires 3 or more years of directly related experience, such as mortgage foreclosure, bankruptcy, and/or legal experience. The listed hourly pay range is $21.24–$28.31. Based on eligibility, benefits include medical, dental, vision, 401(k), PTO/paid sick leave, an employee stock purchase plan, and other benefits.

Requirements

Good verbal and written communication skills.
Strong attention to detail and ability to adhere to strict guidelines and procedures.
Working knowledge of fundamental foreclosure concepts, practices, and procedures.
Ability to work under pressure, meet deadlines, maintain a positive attitude, and provide exemplary internal and external customer service.
Ability to work independently and complete assignments within given instructions, prescribed routines, and standard accepted practices.
Strong interpersonal skills.
Self-motivated and self-starting.
Ability to manage multiple tasks and respond quickly to emergent problems.
High school diploma or equivalent, or a combination of education and experience.
3 or more years of directly related experience, such as mortgage foreclosure, bankruptcy, and/or legal experience.

Nice To Haves

GSE and Government experience.
MSP and LoanSphere experience.
Working knowledge of Windows, Microsoft Word and Excel, the Internet, and Microsoft Outlook.

Responsibilities

Service mortgage accounts to ensure foreclosure processing complies with state and federal laws and Investor, Insurer, Agency, and company guidelines.
Ensure First Legal Actions are completed by established deadlines by managing impediments and requesting extensions as needed.
Review foreclosure files to confirm default timeframes and regulatory and statutory compliance requirements have been met.
Manage foreclosure proceedings on assigned cases by interacting with and instructing mortgagors, attorneys, investors, insurers, trustees, appraisers, and other involved parties.
Monitor attorney performance by reviewing proceedings, records, and timeframes, and work system and database activities throughout the foreclosure process.
Follow up on outstanding requests and telephone calls from internal and external partners.
Audit accounts for expense compliance and ensure proper application to the system of record.
Research loans with questionable items, including payment application issues and other situations that arise.
Review and respond to audit and quality-control requests.
Report litigated and class-action matters to management.
Analyze assigned portfolio performance, timelines, characteristics, and status to ensure foreclosure compliance.
Manage exception reporting used as key controls for minimizing risk.