Mortgage Operations - Mortgage Loan Processing Manager

NBH Bank•Greenwood Village, CO

2d•$65,000 - $100,000•Onsite

About The Position

As the Mortgage Loan Processing Manager, you will lead the mortgage processing function to ensure loans move efficiently from application to underwriting and closing. This role oversees daily workflow, staff performance, compliance, and service delivery to internal partners and clients. The Manager is responsible for coaching and developing processors, optimizing operational processes, and ensuring all files meet regulatory, investor, and company quality standards. In addition, as a Mortgage Loan Processing Manager, you will provide leadership & team management through supervising and mentoring the mortgage processing team. Conduct hiring, onboarding, and training. Lead team meetings and reinforce accountability. Foster collaboration among loan officers, underwriters, and processors. Operational Management to include overseeing daily workflow and ensure timely processing. Redistribute pipelines based on volume. Troubleshoot escalated processing issues. Improve procedures for accuracy and efficiency. Compliance & Quality Assurance to ensure compliance with TRID, RESPA, TILA, HMDA, BSA/AML, OFAC. Maintain audit-ready files. Stay current with regulatory and investor guideline changes. Communication & Customer Service to Serve as point of contact for escalations. Communicate proactively with partners and clients. Reporting will entail reviewing weekly pipeline and production reports. Support special projects as needed. Additionally, you are expected to lead and motivate all employees within the loan processing teams, provide coaching and corrective action when necessary, and create and maintain a team environment among loan officers and processing staff to complete transactions timely and efficiently. Other tasks will include collaborating with department managers to implement required changes, effectively resolving problems that arise on a daily basis, and reviewing weekly pipeline reports and reallocating them as dictated by volume. You will assist Underwriting and Operations Director on projects as needed, build a great rapport with clients and fellow associates, and treat others with respect and consideration regardless of their status or position.

Requirements

Associate’s degree or equivalent experience.
5+ years managing a mortgage loan processing team.
Applicants must have a valid driver's license (may not be learner’s, restricted or “to and from work” license) and driving history that meets the Bank’s driver standards.
Must be legally authorized to work in the United States.
Must complete a criminal history report, global screen, drug screen, employment credit report and if applicable, a driving record prior to employment.

Nice To Haves

Bachelor’s degree.
Encompass or LOS expertise.
Experience with process improvement methodologies.
Strong regulatory knowledge.
Excellent communication skills.
Ability to manage competing priorities.
Proficiency in MS Office.
Leadership and problem-solving skills.

Responsibilities

Lead the mortgage processing function to ensure loans move efficiently from application to underwriting and closing.
Oversee daily workflow, staff performance, compliance, and service delivery to internal partners and clients.
Coach and develop processors.
Optimize operational processes.
Ensure all files meet regulatory, investor, and company quality standards.
Provide leadership & team management through supervising and mentoring the mortgage processing team.
Conduct hiring, onboarding, and training.
Lead team meetings and reinforce accountability.
Foster collaboration among loan officers, underwriters, and processors.
Oversee daily workflow and ensure timely processing.
Redistribute pipelines based on volume.
Troubleshoot escalated processing issues.
Improve procedures for accuracy and efficiency.
Ensure compliance with TRID, RESPA, TILA, HMDA, BSA/AML, OFAC.
Maintain audit-ready files.
Stay current with regulatory and investor guideline changes.
Serve as point of contact for escalations.
Communicate proactively with partners and clients.
Review weekly pipeline and production reports.
Support special projects as needed.
Lead and motivate all employees within the loan processing teams.
Provide coaching and corrective action when necessary.
Create and maintain a team environment among loan officers and processing staff to complete transactions timely and efficiently.
Collaborate with department managers to implement required changes.
Effectively resolve problems that arise on a daily basis.
Review weekly pipeline reports and reallocate them as dictated by volume.
Assist Underwriting and Operations Director on projects as needed.
Build a great rapport with clients and fellow associates.
Treat others with respect and consideration regardless of their status or position.