Mortgage Operations - Mortgage Loan Processing Manager

NBH Bank•Greenwood Village, CO

48d•$65,000 - $100,000

About The Position

The Mortgage Loan Processing Manager leads the mortgage processing function, ensuring loans move efficiently from application through underwriting and closing. The role oversees daily workflow, staff performance, compliance, and service delivery to internal partners and clients. The manager coaches and develops processors, improves operational processes, and ensures files meet regulatory, investor, and company quality standards. The manager supervises and mentors the processing team; conducts hiring, onboarding, and training; leads team meetings; and reinforces accountability and collaboration among loan officers, underwriters, and processors. The role manages daily workflow, distributes pipelines according to volume, resolves escalated processing issues, and improves procedures for accuracy and efficiency. The manager ensures compliance with applicable regulations and investor guidelines, maintains audit-ready files, and stays current with regulatory and investor changes. They serve as a point of contact for escalations, communicate proactively with partners and clients, review weekly pipeline and production reports, and support special projects. The role also collaborates with department managers and the Underwriting and Operations Director, helps resolve day-to-day problems, and builds respectful, productive relationships with clients and associates.

Requirements

Associate’s degree or equivalent experience.
At least 5 years of experience managing a mortgage loan processing team.
Valid driver’s license meeting the Bank’s driver standards; driving history will be verified by a Motor Vehicle Report.
Ability to perform the essential job functions, including physical tasks such as grasping, pushing, pulling, lifting, bending, and raising or holding hands and arms overhead.
Ability to work overtime as necessary, typically no more than 5%.
Ability to travel, estimated at 10–25% of the time.

Nice To Haves

Bachelor’s degree.
Encompass or other LOS expertise.
Experience with process improvement methodologies.
Strong regulatory knowledge.
Excellent communication skills.
Ability to manage competing priorities.
Proficiency in MS Office.
Leadership and problem-solving skills.

Responsibilities

Lead and manage the mortgage loan processing team, including supervising, mentoring, coaching, and developing employees.
Conduct hiring, onboarding, and training; lead team meetings and reinforce accountability.
Foster collaboration among loan officers, underwriters, and processors to complete transactions efficiently and on time.
Oversee daily processing workflow and redistribute pipelines according to volume.
Troubleshoot escalated processing issues and resolve day-to-day problems.
Improve operational procedures for accuracy and efficiency and collaborate with department managers to implement required changes.
Ensure compliance with TRID, RESPA, TILA, HMDA, BSA/AML, OFAC, investor guidelines, and company quality standards.
Maintain audit-ready loan files and stay current with regulatory and investor guideline changes.
Serve as a point of contact for escalations and communicate proactively with partners and clients.
Review weekly pipeline and production reports and reallocate pipelines as dictated by volume.
Provide coaching and corrective action when necessary and maintain a collaborative team environment.
Assist the Underwriting and Operations Director with projects as needed.
Build rapport with clients and fellow associates and treat others with respect and consideration.