Mortgage Loan Officer- Charlotte NC

TD Bank • Charlotte, NC

11d • Onsite

About The Position

The Mortgage Loan Officer sells and originates residential mortgage loans to meet sales goals. The role takes residential mortgage loan applications and offers or negotiates loan terms. The officer meets with prospects from direct and referral sources, explains available mortgage products, recommends options based on customer needs, and guides customers through the application process. This includes ensuring applications and supporting documentation are accurate, managing expectations about processing and closing timelines, and communicating with customers and other parties throughout the process.

The role enters loan information into mortgage systems, prepares supporting files, sends applications to underwriting, underwrites loans within the scope of authority using point-of-sale underwriting systems, communicates decisions, clears conditions with processing, finalizes commitments, and prepares loans for closing. The officer also develops referral opportunities and sales of other company products, plans to achieve sales goals, attends closings as needed, and participates in homebuyer seminars and industry events. The position requires ongoing development of knowledge of mortgage products, industry practices, policies, procedures, laws, and regulations, as well as helping maintain successful audits and examinations.

This position is classified as a Loan Originator under Regulation Z and as a Mortgage Loan Originator under the SAFE Act. Employment with a covered financial institution and registration as a mortgage loan originator through NMLS are required. A satisfactory criminal background check and credit report check, along with required applicant statements or certifications, are also required.

Requirements

• Bachelor's degree or progressive work experience in addition to the stated experience.
• At least 2 years of mortgage origination experience.
• Proven sales ability.
• Developing knowledge of the mortgage industry, products, lending practices, and regulatory guidelines.
• Strong sales and negotiation skills.
• Ability to work independently and plan activities to achieve sales goals.
• Strong time-management skills.
• Excellent verbal and written communication skills.
• PC skills and ability to learn mortgage origination and automated underwriting systems.
• Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
• Must be eligible for NMLS registration as a registered mortgage loan originator under the SAFE Act.
• Satisfactory criminal background check and credit report check, and required statements or certifications regarding government-agency findings.
• Ability to perform the physical and cognitive tasks described, including continuous sedentary work, multitasking, office-equipment operation, concentration, reading, writing, comprehension, and basic arithmetic.

Responsibilities

• Meet with prospects identified directly and through realtor, developer, attorney, and other internal and external referral sources.
• Explain mortgage products and services and recommend options based on individual prospect needs.
• Guide customers through mortgage applications and explain required information and the loan process.
• Ensure applications are complete, accurate, and accompanied by required supporting documentation.
• Manage customer expectations regarding processing times and closing dates.
• Sell and originate residential mortgage loans in accordance with company policies, procedures, and legal and regulatory guidelines.
• Generate mortgage sales referrals and referrals for other company business-line products.
• Develop plans to achieve sales goals with assistance from sales management.
• Enter information into the mortgage loan system and create supporting files for underwriting, regulatory, and other purposes.
• Submit applications and required information to underwriting and processing.
• Underwrite loans within the scope of authority using point-of-sale underwriting systems.
• Communicate loan decisions and additional information requirements to customers.
• Clear loan conditions, finalize loan commitments, and prepare loans for closing.
• Communicate regularly with customers, underwriters, processors, realtors, closing agents, and others to keep applications on track.
• Attend closings as needed.
• Develop knowledge of industry practices and trends, company products and services, mortgage laws and regulations, and retail mortgage policies and procedures.
• Participate in homebuyer seminars, home shows, brokers' meetings, and other home-financing workshops.
• Recommend changes to products, programs, or pricing.
• Help ensure TD Bank maintains successful audits and examinations.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Training and onboarding
• Online learning platform and mentoring programs
• Base salary and variable compensation or incentive awards, including potential cash and/or equity incentive awards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level