Mortgage Loan Officer- Charlotte NC

TD•Charlotte, NC

1d•Onsite

About The Position

The Mortgage Loan Officer sells and originates residential mortgage loans to meet sales goals. The role takes residential mortgage loan applications and offers or negotiates mortgage loan terms. Compensation is $11.54 per hour, depending on established local minimum wage, plus commission. The officer works with prospects from direct and internal or external referrals, explains available mortgage products, and guides customers through the application process. The role manages customer expectations, ensures application information and supporting documentation are complete, and coordinates loan review, underwriting, processing, commitment, and closing. It also develops sales opportunities and knowledge of mortgage products, practices, policies, laws, and regulations.

Requirements

Bachelor’s degree or progressive work experience in addition to the required experience.
At least 2 years of mortgage origination experience.
Proven sales ability.
Developing knowledge of the mortgage industry, products, lending practices, and regulatory guidelines.
Strong sales and negotiation skills.
Self-directed ability to plan activities to achieve sales goals.
Strong time-management skills.
Excellent verbal and written communication skills.
PC skills and ability to learn mortgage origination and automated underwriting systems.
Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
Must be eligible for registration as a registered mortgage loan originator with the NMLS under the SAFE Act.
Satisfactory criminal background check and credit report check, and required statements or certifications regarding administrative, civil, or criminal findings by a government agency or authority.

Responsibilities

Meet with prospects identified directly or referred by realtors, developers, attorneys, and other internal and external sources.
Explain mortgage products and services and recommend options based on each prospect’s needs.
Guide customers through the mortgage application process and explain required information and other loan-process details.
Ensure applications are accurate and include required information and supporting documentation.
Manage customer expectations regarding processing times and closing dates.
Sell and originate residential mortgage loans in accordance with policies, procedures, and applicable legal and regulatory guidelines.
Generate referrals for mortgage sales opportunities and other company business-line products.
Develop a plan to achieve sales goals with assistance from sales management.
Enter information into the mortgage loan system and maintain accurate pipeline records.
Create supporting files with backup and explanatory documentation for underwriting, regulatory, and other purposes.
Send applications and required information to underwriting; underwrite loans using point-of-sale systems within the role’s authority.
Communicate loan decisions to customers and explain any additional information required.
Submit materials to processing to clear conditions, finalize the loan commitment, and prepare for closing.
Communicate regularly with customers, underwriters, processors, realtors, closing agents, and others to keep applications on track.
Attend closings as needed.
Build knowledge of industry practices and trends, company products and services, mortgage laws and regulations, and retail mortgage policies and procedures through training, seminars, and learning from experienced sales personnel.
Participate in homebuyer seminars, home shows, brokers’ meetings, and other home-financing workshops.
Recommend changes to products, programs, or pricing.
Help ensure TD Bank maintains successful audits and examinations.
Handle complex mortgage needs.