Morning Stock Seasonal Associate

Five Below • Elmhurst, IL

1d • Onsite

About The Position

The Morning Stock Seasonal Associate supports customer service and store operations by assisting shoppers, sharing product knowledge, promoting events and offers, resolving customer concerns, and communicating store needs to management. The role also involves stocking and retrieving merchandise, operating registers and other devices, and working with the team to meet store and company goals. The schedule is flexible and may include day, evening, weekend, or overnight shifts, as business needs require.

Requirements

• Must be at least 16 years old.
• Available to work a flexible schedule that meets business needs, including day, evening, weekend, and potentially overnight shifts; travel may be required as needed.
• Comfortable using or willing to learn technology such as computers, cash registers, handheld devices, and mobile devices.
• Good communication skills and ability to engage with customers.
• Ability to handle customer interactions and concerns courteously and professionally.
• Ability to use basic information-gathering skills to solve problems.
• Ability to learn procedural knowledge through on-the-job training.
• Ability to move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5 to 10 feet.
• Ability to frequently climb and descend ladders, kneel, bend, twist, stoop, and move throughout the sales floor and stock room.
• Ability to remain stationary in an upright position for 80% of the time.
• Ability to communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.
• Ability to identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.

Responsibilities

• Greet and acknowledge customers promptly and assist multiple customers efficiently.
• Assess customer needs, share product knowledge, answer questions, direct customers to merchandise, and offer recommendations.
• Use suggestive selling and stay informed about product availability.
• Inform customers about store events, promotions, and special activities.
• Address customer concerns using product knowledge and offer alternative solutions, aiming to turn returns into exchanges when possible.
• Inform management in a timely manner about restocking and service needs, as well as customer feedback.
• Collaborate with the team to achieve store and company objectives and contribute to a positive, productive work environment.
• Operate cash registers and other store devices.
• Move, retrieve, and put away merchandise, including using ladders and working in the stock room and on the sales floor.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed